I reserved a room well in advance. When I arrived my confirmation number did not match the location I intended on staying at. I had been booked into a room in Canada instead of my local hotel. I was charged for both rooms and it ruined my vacation calling several times to get a refund on a room I had not booked. No one apologized and to date the charge remains on my credit card because I didn't cancel the resrved room in a foreign country that I had never booked. Stay somewhere else. Customer Service is terrible. The room I had booked was fine but being booked into a room in Canada and checking in to a room the day before on the other side of the continent I was told I was charged for a room I did not reserve because I did not give 24 hour notice is ridiculous. I spent days on vacation attempting to correct their mistake and they made no effort to assist me and would not remove the charge stay with a more reputable hotel.
- Official Description (provided by the hotel):
- Welcome to the Days Inn - Vancouver Airport. We are a NON smoking property, located 2 km or 1.2 miles from Vancouver International Airport and approximately 20 minutes from downtown Vancouver, the British Columbia / Washington Border crossing and the Tsawwassen Ferry Terminal in the heart of Richmond just a few blocks away from River Rock Casino. Well appointed clean and comfortable rooms come with amenities and services like Free Deluxe Continental Breakfast, Free Airport Shuttle, Free High Speed Internet Access, Free Local Calls and Newspapers. ... more less
- Reservation Options:
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- Also Known As:
- Days Inn - Vancouver Airport Hotel Richmond
- Days Inn Richmond
- Richmond Days Inn