We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Location and Staff but Uncomfortable Sleep” 2 of 5 stars
Review of Four Points by Sheraton Vancouver Airport

Save Saved
You added Four Points by Sheraton Vancouver Airport to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Four Points by Sheraton Vancouver Airport
3.0 of 5 Hotel   |   8368 Alexandra Road, Richmond, British Columbia V6X 4A6, Canada   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #17 of 24 Hotels in Richmond
Victoria, Canada
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
122 helpful votes 122 helpful votes
“Great Location and Staff but Uncomfortable Sleep”
2 of 5 stars Reviewed June 12, 2012

This was our first time staying at this hotel. I used hotwire.com for the accommodation and have never been disappointed until this place. Was travelling with my adult daughter to start off a trip to Mexico so needed to be near the airport and to have 2 beds.

The staff were great. The room was quiet. Fast check in by Ambrose and Johnny at the front desk. They also helped direct me to a great Japanese restaurant across the street where I walked to get some takeout. Overall the Front desk staff were quite helpful and friendly.

We got a two bed room. The room was clean and large enough for us. Bathroom was large and well laid out but when it came time to sleep have to say that is where the disappointment came in. We found the beds to be too hard and the pillows were just not comfortable. We joked that they felt like sandbags. The bedding was also peculiar. The duvet on the bed made a crinkly sound when you moved. Like there was wax paper in there somewhere.

This is the first time I have stayed at a hotel and woke up with a sore back. I only managed a couple of hours sleep and my daughter could not sleep at all. It was a very fitful night.

Have used hotwire more than a dozen times for hotel stays and this was the first disappointment. Everything but the bed was great so thats why the low rating. Cannot justify higher!
This hotel has a great location and great shuttle service.
Parking is $10 per night.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Four Points by Sheraton Vancouver Airport, responded to this review, June 27, 2012
Thank you for taking the time to share your commets. We are glad that the majoirty of your experience was positive. We are curious regarding your comments on the bed, as we have received many positive comments in the past with regards to our beds, and more recently with the new white duvets.

Please be assured that I will pass on your concerns to our housekeeping department to have them follow up and reveiw the status of our pillow inventory, with a look to replacing those that require replacement.

Regards
Gary Rudin, Assistnat General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

191 reviews from our community

Traveler rating
    46
    94
    39
    8
    4
See reviews for
42
54
30
32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Redcliff
Top Contributor
68 reviews 68 reviews
68 hotel reviews
Reviews in 51 cities Reviews in 51 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed May 31, 2012

We booked this hotel because of the complimentary shuttle to the airport. The hotel looks more upscale and has bigger rooms than most Four Points. I found the front desk staff to be friendly and accommodating. Our room was clean, comfortable and it came with a refrigerator. Our only problem was the faulty air conditioning but that was okay because the windows at this hotel open and I was able to cool our room so that we could sleep. The airport shuttle arrives every half an hour on the 5 and it takes about 15 minutes to get to YVR. I was able to get downtown in half an hour by taking the Skytrain (Lansdowne Station).

I would recommend this hotel to anyone who needs a shuttle to YVR or anyone who needs easy access to downtown without staying downtown.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyrud, Manager at Four Points by Sheraton Vancouver Airport, responded to this review, June 7, 2012
Thank you for taking the time to send comments. We are glad that you enjoyed your stay with us, despite the maintenance issue with your room. We hope you mentioned the issue to our front office staff, and the issue was rectified.

Thank you for making the Four Points by Sheraton Vancouver Airport , your hotel of choice when staying in Richmond
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 25, 2012

Nice hotel, people, etc. but was not expecting the location. The only restaurant's around this hotel are Japanese, Chinese, Mongolian, Cantonese.. Feel like you are in Hong Kong, Japan, etc. Food in hotel is very good. If you have a car and drive downtown, be prepared for a lot of traffic and expensive parking rates. Close to airport which is a perk when leaving.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyrud, Manager at Four Points by Sheraton Vancouver Airport, responded to this review, June 7, 2012
Thank you for taking the time to send us your comments. We are glad that you were happy with the friendliness of our hotel staff, and the food in the World Wide Cafe. The area around the hotel is referred to as Food Street, with some of the best Asian cuisine on the west coast of North America. If you are in the area again, our staff would be happy to recommend many of these fine establishments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 23, 2012 via mobile

I was woken up at 330 am by some loud man talking in the hall way. The walls are so thin I can hear people talking all the time especially at night. The comforter sucks and the sheets are so small and it can't provide full coverage between the comforter. every time my son moves the blanket I can see dust moving in the air. I'm disappointed. I've stayed 6 yrs ago and I remembered it was better back than. The only nice thing about this hotel is its close to many Chinese shopping plazas. There's restaurants right across the streets. But I just can't get good sleep due to noises.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyrud, Manager at Four Points by Sheraton Vancouver Airport, responded to this review, June 7, 2012
Thank you for taking the time to share your comments. We are disappointed to learn that you had noise issues, as we make every effort to restrict access to our guest room floors to prevent unwanted noise. Being an airport hotel, we do have guest arriving and departing around the clock, and would hope these incoming guests would respect other guests.

We will pass on your comments regarding the duvet to our housekeeping department for their review.

We apologies as we obviously failed to live up to your expectations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver BC
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 20, 2012

I am writing this review because l have stayed in this hotel twice, and have been very impressed both times. Prompt pick-up and drop-off at the airport. Staff were friendly and efficient, and on the first stay, the room was immaculate, and much more attractive than a normal hotel room. Second time, not quite as nice a room, but still very clean and bright. No odors of carpet freshener or stale smells, which l hate.
The metal plug was not working in the tub, and l really wanted to have a relaxing bath. l was exhausted and quite grumpy when l asked for a new room right away. They said yes, of course, if you prefer, but we would like to save you a room change. The repair man was there in a matter of seconds, literally ran off to get the right tools, and problem solved in 2 minutes.
The beds were very clean and comfortable.
The food at the restaurant was not outstanding, but it was fine, and well presented. The wait staff were very nice and attentive, and recommended the better choices on the menu. All in all, a very pleasant stay, and l will always use this hotel if overnighting in Vancouver.

  • Stayed February 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 6, 2012

Stayed here for two nights in Room 311 back in December. Hands down the dirtiest hotel I have even stepped into. It is ironic Four Points by Sheraton was rated the best Business Hotel. I am sure the ratings agency was unaware of this property...

As they say, pictures say a thousand words. I will attach several pictures of the deplorable condition of the room. Some of the most unfriendly hotel staff I have ever interacted with. They claim the hotel does not permit smoking. I saw two guests come back to change rooms since the assigned rooms reeked of cigarette odor. They offer no real dining options. Their $ 16 hot breakfast spread is day light robbery. The bathrooms do not have any exhausts or windows. Not so pleasant odors linger in the bathroom long after you flush the porcelain thrown.

In terms of business traveler facilities... There is no business center or conference rooms. The "business center" is a set of four computers out in the open lobby. Two of the four computers were infected with viruses. The health center did not even have towels or a water dispenser. The internet connection was spotty at best.

This hotel is being used as the crew accommodation for Japan Airlines. If an airline chooses to house its crew at this location, you can be sure the airline is in dire financial condition.

Would rather stay at a Motel6 or Super8 than to be guile into believing this is a Starwood affiliated property.

Room Tip: Rather pay a few extra dollars and choose the nearby Westin if you insist on staying at a Starwood p...
See more room tips
  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
garyrud, Manager at Four Points by Sheraton Vancouver Airport, responded to this review, May 23, 2012
Thankyou for taking the time to send us your comments. Although we feel they are somewhat exagerated, we none the less respect your comments, and will use them to refocus our efforts to provide the type of service and cleanliness the vast majority of our guest enjoy.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, Washington, United States
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 4, 2012 via mobile

Clean comfy rooms with all the amenities
Upgrade SPg gold member to corner room with sep soaker tub and shower
Friendly staff

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Four Points by Sheraton Vancouver Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Vancouver Airport

Address: 8368 Alexandra Road, Richmond, British Columbia V6X 4A6, Canada
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 24 Hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Vancouver Airport 3*
Number of rooms: 139
Official Description (provided by the hotel):
Four Points by Sheraton Vancouver Airport is in Richmond's business district and is 10 minutes from YVR and 20 minutes from downtown Vancouver. We have 4 meeting rooms and are near shopping and dining ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Orbitz, Travelocity, Expedia, Tingo, Priceline, Hotels.com, Booking.com, Venere and Otel so you can book your Four Points by Sheraton Vancouver Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Vancouver Airport Hotel Richmond
4 Points By Sheraton Vancouver Airport
Four Points Vancouver Airport
Four Points Richmond
Sheraton Richmond
Richmond Four Points
Richmond Sheraton

Owners: What's your side of the story?

If you own or manage Four Points by Sheraton Vancouver Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.