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“After cruise” 5 of 5 stars
Review of BEST WESTERN PLUS Abercorn Inn

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BEST WESTERN PLUS Abercorn Inn
3.0 of 5 Hotel   |   9260 Bridgeport Road, Richmond, British Columbia V6X 1S1, Canada   |  
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Ranked #18 of 24 Hotels in Richmond
Youngstown, Ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“After cruise”
5 of 5 stars Reviewed July 30, 2014

Princess cruise took us to the airport where we called the hotel and they picked us up. They took us directly to the hotel in the AM and our room was waiting for us. The room was clean, and the desk staff extremely helpful in booking a 1/2 day tour of the city.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, August 1, 2014
Dear Grandparents 1966,

Thank you very much for giving us a five star! We were very happy to see that our services had meet your accommodation needs. We looking forward to provide you with another superior experience!

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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415 reviews from our community

Traveler rating
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    82
    38
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 28, 2014

My husband and I stayed at the Best Western Plus Abercorn Inn for 4 nights on our honeymoon. It was the worst experience we have ever had when dealing with hotels. Two different nights I had to ask the front desk staff to bring me up multiple sets of sheets before we found clean ones. The sheets on the bed plus multiple sets that were brought up had long black hair on them. My husband and I had to share a towel as the towels had black hair on them as well.

The service in the restaurant was awful. We ate dinner there the first night we were in town as well as we took advantage of the complimentary $8 breakfast 3 out of 4 mornings we were there. Our server NEVER came back and asked how our meal was. Our second breakfast I ordered 2 coffees as they never came back and asked if I wanted a refill at our first breakfast. It wasn't busy and I'm a server, it was terrible service.

I also asked to pay for the room on my debit card and for them NOT to charge the credit card number I provided to hold the room. On our last day, when I went to check out they handed me a receipt saying they'd already charged the room to my card.

If ever back in Vancouver again I will NOT stay here and there was nothing about it I would recommend to others. We chose to stay in Richmond as we were on our honeymoon and after paying for a wedding we couldn't afford a $300 room in downtown Vancouver. However, it became apparent that you get what you pay for.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, August 1, 2014
Dear Bammer8499,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. The areas highlighted by you have been worked upon and corrective steps have been taken so that you do not face these issues again. Thank you again for taking your time to do the review.

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
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Burlington, Ontario, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 25, 2014

Stayed here while passing through Vancouver Airport. It's just 5 km from the airport in Richmond. There is a shuttle. Though we did not figure out how to summon it to pick us up we did use it easily to return to YVR the next morning. Rooms are clean, well appointed but perhaps a little tired. Neighbourhood is all busy roads but if you turn left out the doors and walk 10 mins, there is an excellent Chinese supermarket with fresh food and a plaza with a Burger King and a Subway. The hotel also has a bar/restaurant where the very good, freshly made and COMPLIMENTARY breakfast is served on real china plates to be eaten with real metal cutlery. None of this styrofoam, plastic, heatlamp, rubber eggs and cold sausage garbage that you see at the chain hotels at their free breakfasts. If the price you get is reasonable then there is no reason you should not choose the Abercorn Inn.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, August 1, 2014
Dear Richard D,

Thank you for taking the time to review your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We looking for the possibility to host you again.

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherwood, Oregon
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 23, 2014

Pleasantly surprised how quiet the room was considering how close the hotel was to the airport. After a long day of driving, we did not want to drive around town looking for a place to eat. We had a delicious and satisfying dinner at the hotel's restaurant. Reasonably priced and very tasty. Good Bloody Mary's too. Had breakfast the next morning and was not disappointed. The staff at the hotel was very friendly, nice and accommodating. On our departure, we left some clothes hanging in our closet and forgot to pack them. The hotel staff made sure our clothes were packed neatly in a box and shipped back to our home. Very much appreciated and THANK YOU. We would definitely stay at this hotel again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, July 24, 2014
Dear CAcherlynn V,

Thank you very much for giving us a five star! We were very happy to see that our services had meet your accommodation needs. We looking forward to provide you with another superior experience!

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minot, North Dakota
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 22, 2014

This hotel is close to the Vancouver airport, the shuttle was on time, every half hour to and from the hotel, it stops at one other hotel also.
The hotel itself is average, clean, nice staff but quite an old hotel in need of some renovations or modernizing.
Breakfast is included in your rate but unlike most hotels this is a sit down order from the menu breakfast not buffet style, service was fast and people seemed to enjoy what was served, I had only toast so can't comment on the other choices!
Costco is across the street and a Starbucks is within walking distance.

  • Stayed July 2014, traveled solo
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, July 24, 2014
Dear 49909Fiona,

Thank you for taking the time to review your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We looking for the possibility to host you again.

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chilliwack, Canada
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 16, 2014

Located near to YVR with free transportation with ample parking ($$) at the rear of the hotel for extended stays. Room was clean and had a bar fridge, however hallways are dark and dated. Restaurant staff friendly front desk staff could smile a bit more.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, July 18, 2014
Dear rodnglo,

Thank you for taking the time to review your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We looking for the possibility to host you again.

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 8, 2014

If you have options, stay elsewhere. We arrived at midnight and the crib we requested was a pack n' play left unopened. When setting it up we noticed the mattress was crusted in a substance resembling vomit. The hotel is dated, bathrooms are small and the free breakfast is a plated option of eggs and meat or eggs and veg. This was the least pleasant of 4 BW properties we've stayed in the past year. The bright spots were that the bed was comfortable and the airport shuttle ran every 30 min.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best Western P, Manager at BEST WESTERN PLUS Abercorn Inn, responded to this review, July 10, 2014
Dear NewtonDog,

Thank you for taking the time to review your recent stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We looking for the possibility to host you again.

Best Regards,
Linda Zhang
Best Western PLUS Abercorn Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Abercorn Inn

Address: 9260 Bridgeport Road, Richmond, British Columbia V6X 1S1, Canada
Phone Number:
Location: Canada > British Columbia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#13 Business Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Abercorn Inn 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Best Western Plus Abercorn Hotel Richmond
Best Western Abercorn Hotel
Best Western Richmond
Richmond Best Western

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