Checked in to find front desk staff rushed and not polite. Furnace in room was outragously noisy and we had to sleep in the cold in order to sleep at all. We used this hotel for its shuttle to the airport and parking, however after being told we could have some sort of complimentary breakfast even at 5am when we departed, we found only a couple apples, oranges and three tiny pastries. When we did take all three pastries as there was three of us, we recieved the 'stink eye' from the man at the desk - who was also not friendly or helpful. My son left his hat behind in the room, when I phoned the desk 10 minutes after we left, the man said it was not his problem and we would have to call housekeeping the next day and hung up on me. It has been almost a month - we have even returned to the hotel to get the hat - we were given the runaround and still could not get the hat as we were told it was too late (7pm). We still have not got his hat back which pretty much adds $35 to my bill as I had to purchase him another similar one before sending him back to his moms. We will not stay at this hotel again.
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- Also Known As:
- Best Western Plus Abercorn Hotel Richmond
- Best Western Abercorn Hotel
- Best Western Richmond
- Richmond Best Western