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“Service” 5 of 5 stars
Review of Westin Wall Centre Vancouver Airport

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Westin Wall Centre Vancouver Airport
4.0 of 5 Hotel   |   3099 Corvette Way, Richmond, British Columbia V6X 4K3, Canada (Bridgeport)   |  
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Ranked #7 of 24 Hotels in Richmond
Spruce Grove, Canada
1 review
“Service”
5 of 5 stars Reviewed April 13, 2014

On the weekend of April 5/6, I was attending a course at this facility. A young gentleman named Americo was serving the group. When it was identified that I had a food allergy, he went above and beyond to ensure I was able to enjoy my meals in safety. He even kept my sorbet frozen until I completed my meal before bringing it out to me. He also took the initiative to review the food with me the next day. He is an excellent example of exemplary service.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, April 17, 2014
Dear Yvonne B, thank you kindly for taking your very positive experience to our TripAdvisor page and providing us with your feedback. We are very pleased about your delightful encounter with our guest services team, assisting you with everything that you needed regarding your food allergy. Helping our guests and making their stay as comfortable as possible is important to us and we certainly are proud to have an excellent team aside. Thank you for reviewing your stay Yvonne B and we hope to see you again soon.
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531 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Tokyo, Japan
Top Contributor
165 reviews 165 reviews
66 hotel reviews
Reviews in 62 cities Reviews in 62 cities
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed March 30, 2014

One of the best Westin hotels, with the magnificent views and the stylish guest room. The only drawback is the location - there is no restaurant closeby, so need to take a taxi to go to any decent restaurant. However, the proximity to the airport is a great advantage who come to stay for a transit. The service level was also satisfactory. There is a gym and a pool with jacuzzi that are not so crowded.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, April 2, 2014
Dear letsmakeitbetter, thank you for expressing your very satisfaction while staying with us at the Wall Centre recently. It has been our pleasure to have welcomed you to our hotel and it is absolutely wonderful that you enjoyed every single moment of your visit; especially the beautiful view of the water and mountains surrounding us. Thank you kindly for your very positive review of our amazing Health Club facility; the relaxing atmosphere surely takes away from the fast-paced energy of our daily lives. letsmakeitbetter we are looking forward to your next stay and hope you have a safe journey back home.
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Courtenay, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 28, 2014

I have stayed here a couple of times (the last time on the evening of the 21st of March). The hotel is about 5 minutes from YVR, yet the rooms are nice & quiet, well appointed and very clean. They also have a very good indoor pool, a large change room and excellent work-out room. The staff is great and there is a free shuttle to & from the airport that runs every 15 minutes.
The bar/restaurant is also great and moderately priced.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, April 1, 2014
Dear 889 Tony, thank you for expressing your positive experience and providing us with all the wonderful things you have encountered throughout your most recent stay. We are delighted to hear that this has not been your first visit and thank you kindly for your loyalty. The Wall Centre appreciates your feedback especially regarding our outstanding health club facility with our faboulous indoor pool, as well as the detailed attention you have received from our associates.
We are looking forward to your return 889 Tony, please let us know at gm@wallcentre.com should your travels bring you this way once again.
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Brisbane
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 27, 2014

The rooms at this hotel are very nice however the service of staff is more akin to a 1 star hotel. This is not the first time I have encountered bad service at this hotel.

I had a 2.30am flight and checked with the front desk as to the time for the last shuttle. I was told 12.45am so I packed my bags and arrived in reception at 12.30am. The shuttle never arrived. When I asked the front office attendant (Cody) where the bus was he said the last bus was at 12.30am. I corrected him and said the shuttles go to the airport at 1/4 to and 1/4 past the hour and not on the hour/half-hour. He then tried to contact the shuttle driver and when he couldn't get through he simply said he must have gone home early. He then walked off and got into the lift and went to another part of the hotel. After 10 minutes he re-emerged at which time I gave him a right serve as to his lack of professionalism. I asked to see the duty manager - Cody said the duty manager (Allan) could not talk to me as he was too busy doing other things - this at 1am in the morning.

Eventually I had to ask Cody to get me a taxi to the the airport. When the taxi arrived I asked Cody if the hotel would be paying for it given what had happened. He said it would not and I'd have to pay for it myself. All up I paid $15 for the taxi which I should never have had to pay. A small amount I know but aggravated by Cody's attitude.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, April 1, 2014
Dear David K, thank you kindly for expressing your concerns regarding your latest stay at The Wall Centre. We certainly appreciate your feedback and would like to take this opportunity to sincerely apologize for the way you have experienced our guest services. It has been absolutely not our intention to dissatisfy you in any way and we regret to hear about your very unpleasant encounter. Please be assured that we have relayed your suggestions to our management in order to take further actions and provide additional training. David K, it is important for us to connect with our guests in order to find out more details; therefore please contact us at gm@wallcentre.com at your earliest convenience. Thank you for your patience.
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Vancouver, Canada
1 review
5 of 5 stars Reviewed March 24, 2014

thank you krista Hanson for such wonderful customer service - this review is a couple months late but I wanted to let you know that I was impressed with the service and everything about the hotel. my room was beautiful - modern and very clean!! the restaurant was perfect for breakfast and dinner. the eggs benny was a favorite!!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, March 27, 2014
Dear Tammy L, we kindly thank you for taking the time, even after 2 months, to review your previous stay with us. We appreciate your feedback and all the positive words you have communicated regarding our exceptional customer service. Please be assured that we have forwarded your praise to our management team; what a joy. You are more than welcome about the beautiful guestroom at The Wall Centre; nothing less than the best for our loyal guests at any given time. Thank you once again for your 5-point rating Tammy L and we are looking very much forward to your return very soon.
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Vancouver, BC
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 21, 2014

This airport hotel was very new, very quiet, had very comfortable beds, nice bathroom, etc. I had no complaints. Well, one small one! our $15 parking fee had a final charge of $19.06. Not sure what tax rate that is! We got a good rate through the "anniversary special" advertised on their website. But anyhow, it was very quiet, despite being so close to the airport. I also really liked the modern keycards and security. Recommended!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, March 27, 2014
Dear regiemino, thank you kindly for taking this opportunity to post your very positive experience at The Wall Centre on our TripAdvisor portal. It is wonderful to know that your time spent with us has been to your complete satisfaction; providing you with all the comfort needed. Thank you for your recommendation concerning our Heavenly bed and the very modern bathroom within our guestrooms. It was our pleasure to have welcomed you to the hotel and please do not hesitate to contact us at gm@wallcentre.com upon your next travels.
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Kelowna, Canada
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 20, 2014

This is a fabulous hotel, arrived after mid night and the staff was very friendly and accommodating. Bed was sooo comfortable, room quiet, just a perfect hotel. I would recommend you stay here anytime.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallCentreHotels, Guest Relations Manager at Westin Wall Centre Vancouver Airport, responded to this review, March 25, 2014
Dear fancynancy28, thank you kindly for your positive feedback and describing all the wonderful impressions you have collected while recently staying with us. We are delighted about the friendly atmosphere you have come across and that our Heavenly Bed has been so comfortable for you to rest well. Your input is always of importance to us and we thank you for taking the time to post on our TripAdvisor portal. Safe travels.
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Additional Information about Westin Wall Centre Vancouver Airport

Address: 3099 Corvette Way, Richmond, British Columbia V6X 4K3, Canada
Phone Number:
Location: Canada > British Columbia > Richmond > Bridgeport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#6 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Wall Centre Vancouver Airport 4*
Number of rooms: 188
Official Description (provided by the hotel):
The Westin Wall Centre, Vancouver Airport is conveniently located near the airport, offering complimentary shuttle service to and from and providing guests a comfortable and enjoyable stay. ... more   less 
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Also Known As:
Westin Wall Centre Vancouver Airport Hotel Richmond

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