It's very spacious which is great. Having the bedrooms upstairs allows for some to head to bed while others can stay up. Perhaps a bathroom downstairs would be better.
The need to update the stereo system. It doesn't play Ipods or Iphones. We were there at a busy time (Newyears) and they only had 2 cleaning staff a day. When we checked in our room wasnt fully clean. Garbage in the waste bin, showers dirty, and all the dishes in the dishwasher. We had selected the full services on both of the suites we booked and they never did either of them. And when they did clean our room they would just leave the stuff for us. The towels, soap,and clothes were put on the counter for us to put away. They didnt make any beds and they never actually emptied the garbage from before, they just put a bag over top of what was already in the can.
The hot tub is sort of small considering there are 88 suits and during new years they are all full. We could only be in the hot tub for 10-15 min since it only holds 10 people and people we waiting to get in.
It would also be easier if you could use your swipe card to get into the hot tub and the workout centre rather than the pass code and a key. Since none of the buildings are attached except for in the garage, you have to go outside to get the key for the gym.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to share your comments. We certainly appreciate the feedback. As the new General Manager, I am committed to making every guests stay an excellent one. I have taken your comments to heart and appreciate the frustrations you experienced over the Christmas holidays.
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I apologize for the challenges and assure you we are aggressively responding to your comments. Please do not hesitate to contact me, as I am more than happy to be of assistance.
Thank you once again for your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.