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Copperstone Resort: Traveler Reviews

4.0 of 5
250 2nd Ave, Dead Man's Flats, Canmore, Alberta T1W 2W4, Canada
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231 reviews from our community

Traveler rating
    121
    83
    16
    10
    1
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Families
106
 
Couples
64
 
Solo
2
 
Business
6
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Edmonton
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Christmas in the Rockies”
4 of 5 stars Reviewed December 27, 2012

Our family had an excellent stay at the Copperstone Resort. The suite amenities were perfect. The only complaint we had was the matresses in the bedroom and the pull out were very uncomfortable and there was no outside garbage can for poop bags from the dogs.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Keri D about Copperstone Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, General Manager at Copperstone Resort, responded to this review
January 28, 2013
Thank you for your kind comments.

This being the first holiday season as a pet friendly property, we did discover how crutial it is to have deposit areas for poop. It is in my plans to source out a suitable solution; hopefully in time for your next visit.

Feedback from our guests is very positive with respect to the quality of their sleep, so I suspect that if we do find a problem it will be a localized one. We will inspect all of the bed frames to ensure that there is no damage, as a problem bed frame would certainly take away from the quality of your sleep.

Thank you once again for your comments, they certainly help a great deal.

Beast regards,
Joey Belanger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“Close to Canmore Great Room Stayed in July 2012”
4 of 5 stars Reviewed December 26, 2012

We got an amazing deal through groupon. I think it was about 240 for 2 nights. Great room as it was fully furnished with a kitchen, refrigerator, living room, and patio. Nice view of the mountains from the patio. When we were there the hot tub wasn't working.

About a 5 - 10 min drive into Canmore.

Front desk needs a little more work on customer service as the guy was pretty rush rush no "hi" or smile as we checked in.

Overall a great stay. :)

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask RandHVacations about Copperstone Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A bit of a disappointment...”
3 of 5 stars Reviewed December 23, 2012

It's not easy to find a three-bedroom condo in Canmore so we were glad to find Copperstone. There is nothing to see/do in Dead Man's Flats but it is a short drive into Canmore for shopping and dining.The heated underground parking was a treat and the suite was spacious and well decorated. It wasn't until we settled in that our opinion changed. The bunk beds did not have proper duvet covers (wrapped in two sheets) and there were fresh blood stains on them! These beds had not been changed since the last guests. Under the bunk mattresses were pieces of Lego, food crumbs and dirt. Even our children were grossed out. The other bedroom linens seemed fine but the bedside lamp was broken. In the kitchen, it looked like some dishes had been put away without being cleaned. Given what we paid, this suite should have been spotless. Probably won't go back.

Room Tip: Rooms facing creek are extremely quiet and have nice views.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Hacbe about Copperstone Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsManager01, General Manager at Copperstone Resort, responded to this review
December 31, 2012
Thank you for your response and valued feedback. We take great pride in the cleanliness and appearance of our rooms and hotel facility; so needless to say, I was very surprised and disappointed to read about your stay with us. I would like to apologize and assure you that this is not our standard.

I will be following up with the management team to review what happened, and take the needed steps to ensure that this never happens again.

Please feel free to contact me should you have any questions or concerns.

Respectfully,

Joey Belanger
General Manager
Copperstone Resort Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Top Contributor
100 reviews 100 reviews
19 hotel reviews
Reviews in 36 cities Reviews in 36 cities
120 helpful votes 120 helpful votes
“Townhouse/condo style hotel with daily maid service”
4 of 5 stars Reviewed December 20, 2012

Very nice property - almost brand new and fitted like a full townhouse with full kitchen (with granite and stainless steel), 2 baths, 2 bdrms, living area with fireplace, balcony, heated underground parking, hot tub and daily maid service. Perfect accomodations for a family. Great overall, except for the mattress in the sofabed - lumpy and felt the springs so was not good to sleep on.

The only downside is the location - its located in the whistle stop of Dead Man's Flats about 8 km east of Canmore, so you have to drive to everything. Dead Man's Flats is limited to a gas station. There is no onsite food services or other hotel amenities, although there is everything you could possible need in Canmore (charming mountain town). Location is fine for sightseeing and activities in Canmore and Banff areas (Banff about 35 km away). However, we were skiing at Lake Louise and found the drive (almost an hour each way) a bit long.

Room Tip: Ask for a room that does not face the highway (its a half block off the Transcanada Highway) and is...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CanTravel106 about Copperstone Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
“Awesome service and location”
5 of 5 stars Reviewed December 16, 2012

I travel quite often with my dog. The staff go out of their way to make us feel welcome, which is in itself awesome. There are lots of trails to walk/hike and you can't beat the stars at night.

Rooms are spacious, immaculate, and quiet. I haven't stayed in a room there yet that didn't have some kind of mountain view.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask LeahB151 about Copperstone Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Copperstone Resort

Also Known As:
Copperstone Hotel
Copperstone Hotel Dead Man`s Flats
Copperstone Hotel Canmore
Copperstone Resort Canmore/Dead Man's Flats, Alberta
Address: 250 2nd Ave, Dead Man's Flats, Canmore, Alberta T1W 2W4, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore > Dead Man's Flats
Amenities:
Fitness Center Free Parking Kitchenette Suites
Hotel Style:
Ranked #1 of 3 hotels in Dead Man's Flats
Price Range: $$
Hotel Class:4 star (4*)
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