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“Great Location” 4 of 5 stars
Review of Auckland Harbour Oaks

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Auckland Harbour Oaks
4.5 of 5 Condominium   |   16 Gore Street | Auckland City, 1010, New Zealand   |  
Hotel amenities
Wanagnui
1 review
1 helpful vote 1 helpful vote
“Great Location”
4 of 5 stars Reviewed April 6, 2014

We stayed just one night in a one-bedroom apartment on the 31st floor. The location was perfect for what we where in Auckland for. The views were amazing. I found the staff helpful and pleasant. The room was clean and tidy. Not much room for your bags though. Parking was close, but expensive I thought. Two complaints, sorry... One of the dining room chairs collapsed while my husband was on it! It had clearly been repaired once or twice before too. And the shower was broken. The rose hung on the ground and could not be attatched to the wall so made having a shower most un-enjoyable. But overall these two avoidable incidents did not wreck our stay there and we would come back.

Room Tip: Ask for a higher room.... the views of the Harbour are amazing!
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikhil S, Director of Sales at Auckland Harbour Oaks, responded to this review, April 16, 2014
Dear Valued Guest,
Thank you for taking the time to review Auckland Harbour Oaks. We are pleased to see that you enjoyed the facilities offered and the location with great views. The maintenance department had immediately rectified the problems that you brought to our notice.
Please stay in touch direct as we hope to welcome you back in the near future.
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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314 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
brisbane
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 2, 2014 via mobile

3 night stay...33rd floor...We didn't have great expectations..
The view from our apt. was superb
Size of room .. Very small bedroom.
The noise from Gore Street was unbearable..
1 night stay..26th floor
This apt faced back the other way...
Size of room .. Very small bedroom.
At least we could sleep.
Would I stay here again ...No!

Stayed March 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, Director of Sales at Auckland Harbour Oaks, responded to this review, April 3, 2014
Dear Guest,
Thank you for your feedback. I am disappointed to read that you had a stay that was not up to your expectations. Our property is located in a vibrant part of downtown Auckland with some of the best views over the city and waterfront harbour. Some amount of minimalistic noise is to be expected when opening up your balcony door. I am happy to say that our rooms are reasonably of good size in comparison to higher priced Hotel rooms in the vicinity. Nonetheless, we will do some investigation to see what can be done to limit these sounds in the future.

Take care and I hope you choose us next time for an easier experience.
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stanthorpe, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 30, 2014

I stayed on Sunday 30 and Monday 31 April, 2014. I found the fellow on reception very pleasant and helpful. I arrived around 7.30pm and asked what restaurants were close by. He supplied me with a map and highlighted directions to a number of restaurants in the area. I found the room clean and comfortable and I was happy to see a washing machine and dryer in the room. Also there is cooking facilities. I found the staff pleasant and helpful and the position is good with a number of eating places handy that would catering to any budget. I will admit the toilet was very hard flush. The full flush didn't work at all and you had to be superman to press the half flush. This would not deter me from staying here again. I didn't have a harbour view but that didn't bother me because I spend most of my time out and about, down at the harbour etc.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, Director of Sales at Auckland Harbour Oaks, responded to this review, April 3, 2014
Dear Valued Guest,
Thank you for choosing Auckland Harbour Oaks for your recent stay in Auckland. I was delighted to read that you had an enjoyable time at our hotel. It was a pleasure to have you as our guest. We appreciate your nice feedback on our staff who look forward to your return visit. Maintenance department have been alerted to your only concern raised! Please stay in touch direct as we can provide you our best rates always.

Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 26, 2014

We stayed at the Auckland Harbour Oaks 4 nights during the first week in March of this year. It was booked for us by First Light Travel when we requested a convenient walking location around Auckland. It certainly provided that, but for people staying that length of time, how could they not provide drawers for unpacking? We emptied the kitchen drawers just to store a few changes of clothes, but we kept tripping on our suitcases.

The staff, despite complaints from others, was very kind and helpful. Kudos to them.

Unless you bring earplugs, don't expect to get to sleep before 3 AM when the clubs shut down. We even had one Saturday night when a drummer played outside.

Also, if you need to use the toilet during the night, don't sleep on the window side. You have about two inches to slide between the wall and the king size bed.

I advised First Light of our experience and they have taken the Harbour Oaks off their booking list.

Room Tip: We were on the 34th and 36th floors facing Gore street. Still very loud.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, Director of Sales at Auckland Harbour Oaks, responded to this review, March 28, 2014
Dear Guest,
I am terribly disappointed to read that your stay was not to your satisfaction, we will take your comments under consideration upon future improvements. The kind words for our staff much appreciated.Thank you for your feedback.
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 25, 2014 via mobile

The only upside yo staying here is the position. We had a harbour facing room with a great view. But besides the view the beds are so old and sunken in the middle. The shower screen had one glass door missing. Seems like many backpacker type youngsters stay here.

Stayed March 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, Director of Sales at Auckland Harbour Oaks, responded to this review, March 28, 2014
Dear Guest,
It is nice to hear that you liked the location and enjoyed the great views.. We appreciate your feedback, it will assist us in improving our services for future guests and provide good value. The maintenance department has been alerted to your points raised. Please stay in touch with us and we look forward to welcoming you again in the future.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Barrier Island, New Zealand
Top Contributor
86 reviews 86 reviews
42 hotel reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 23, 2014

Stayed here recently for one night in a studio apartment(10L) . Check in was quick and helpful, the Hotel is in a very good location for downtown CBD, might be a concern for families as there are multiple adult parlours directly opposite the hotel, saying that these operate late night when you will most likely be in your room. The room it self was a little tired but had everything you needed including a washing machine and dryer. The bed was quite firm and the pillows were like logs, so perhaps some improvement needed there. I did not use it but the hotel has a good size swimming pool. One item that they could quickly and easily fix is the very dirty wall in the elevator area, especially around the elevator buttons, not a good first impression. Apart from the bumps and scratches all over the place I would stay here again, would request a higher room to be away from the street noise.

Room Tip: Ask for a higher room on the east side(away from the noise of Gore Street)
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, Director of Sales at Auckland Harbour Oaks, responded to this review, March 28, 2014
Dear Valued Guest,
Thank you so much for your feedback. All feedback is used in assisting us to better understand where improvements should be made. In fact, the elevator area is being spruced right away. Please keep in touch direct, as we would welcome you back and book you on a higher floor at our best rates next time!
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 13, 2014

We visited from Australia and had the holiday booked for us. There is limited parking that you have to pay for each day, make sure you book ahead if you need it. The apartments are in a good location for the city, however it is right in the middle of the red light district. The staff were not so friendly and there is security to get in the door at all hours of the day and night.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, Director of Sales at Auckland Harbour Oaks, responded to this review, March 24, 2014
Dear Guest,
Thank you for taking the time to review Auckland Harbour Oaks. Generally as in many cities in the world, locations in the CBD have multiple businesses in the vicinity. We also enjoy the proximity of various Restaurants, viaduct harbour, Ferry Terminal/ Britomart shopping business & entertainment precinct in downtown Auckland.
I am disappointed to know that your stay was not to your satisfaction and specially disappointed to see that you did not find on the team the warmth and caring attitude that we really pride ourselves on. We hope you enable us to make your next stay more enjoyable.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Auckland Harbour Oaks

Address: 16 Gore Street | Auckland City, 1010, New Zealand
Location: New Zealand > North Island > Auckland Region
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #99 of 191 Specialty Lodging in Auckland Region
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Auckland Harbour Oaks 4.5*
Number of rooms: 90
Official Description (provided by the hotel):
The tallest apartment tower in New Zealand - 4.5 Star Qualmark Rated. Auckland Harbour Oaks offers Auckland CBD apartment style hotel accommodation with sweeping views of the harbour and city.New:* GYM Access* Pool Access* Complimentary 1 hour free broad-band internet per night purchased (up to 250mb). The emphasis is on style and comfort at an affordable price. ... more   less 
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Also Known As:
Auckland Harbour Oaks Hotel Auckland Region

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