Reading some other reviews I think we must have stayed at a different hotel our experience was not good. We booked a 2 bedroom apartment for 4 adults to stay for 7 nights. It was tiny and no en suite. Four adults sharing a bathroom became a logistical exercise. We asked if we could pay for an upgrade but were told we were in one of the biggest units We could have had another 1 bed unit but there were none available for the whole length of our stay and it would have been at full price. There were no drawers in the bedrooms just wardrobe hanging space with only 6 hangers in each. I like to fully unpack when I go away not live out of a suitcase. The main bedroom (which was about a square foot bigger than the other bedroom) had bedside lamps but the cord wouldn't reach the power point the alternative was to use another power point but then you couldn't use the door We asked for a power box, but there wasn't one in the hotel and my daughters boyfriend paid $2 to borrow one from the convenience store next door to the hotel.
We had one heater which didn't work and took a day to replace. The breakfast that was included consisted of a muffin, muesli bar, fruit drink and yoghurt, perfectly acceptable, but the flavours never changed in 7 days. We often didn't have the breakfast but it was provided everyday resulting in us accumulating 20 raisin muffins etc.
The staff were as helpful as they could be, but didn't seem to care. I think it must be par for the course when a member of staff recommends leaving feedback on tripadvisor. No member of staff looked up when anyone entered the lobby even if they were newly arrived.
On a positive note the hotel is ideally located for sightseeing and tours with some nice coffee shops and restaurants nearby. If you are a couple travelling alone or only staying a couple of nights then it is an ideal place.
The only other negative review I have had was for the Oaks on Collins in Melbourne, so I get the message and won't be staying at any Oaks group hotel again.
- Official Description (provided by the hotel):
- The tallest apartment tower in New Zealand - 4.5 Star Qualmark Rated. Auckland Harbour Oaks offers Auckland CBD apartment style hotel accommodation with sweeping views of the harbour and city.New:* GYM Access* Pool Access* Complimentary 1 hour free broad-band internet per night purchased (up to 250mb). The emphasis is on style and comfort at an affordable price. ... more less
- Reservation Options:
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- Also Known As:
- Auckland Harbour Oaks Hotel Auckland Region