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“Beautiful, Relaxing and loved it!!!” 5 of 5 stars
Review of Widiane Suites & Spa

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Widiane Suites & Spa
4.5 of 5 Hotel   |   Chemin du Lac de Bin El Ouidane BP: 44, Bine el Ouidane, Morocco   |  
Hotel amenities
Ranked #1 of 3 Hotels in Bine el Ouidane
London
1 review
3 helpful votes 3 helpful votes
“Beautiful, Relaxing and loved it!!!”
5 of 5 stars Reviewed October 9, 2011

Just returned from the Widiane Suites and Spa using the Groupon deal which was absolutely the best value! This hotel is in the middle of nowhere but the hotel, pool, spa and scenery are just fantastic. The value of the Groupon deal exceeded all expectations! The staff were so friendly and helpful! The rooms were beautiful although would have loved one of the poolside rooms, to wake up and have the amazing view over the lake would have been fantastic! We had one of the side rooms with a hot tub, which was great but it didn't quite have the view and missed out on the sun!! The massages were great and the staff in the Spa are lovely and friendly! The boat trip was great and the new part of the hotel looks like it will be fantastic and the location is amazing! I didn't mind the transfer, it is 3hrs but the peace and quite at this hotel makes up for that!
My only real criticism would be the cost of drinks, the soft drinks are over priced but as they have a captive audience you are a little bit trapped! Also the Spa needs to offer a few more treatments ie facials, manicures, pedicures etc! We would have paid extra for these treatments! It would also have been helpful to have an information pack in the room, about the location, the history of the area, about the lake and also facilities in the hotel.
I have returned home feeling extremely relaxed and chilled and this was due to this wonderful hotel and location. I loved it thankyou!

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1977_1, General Manager at Widiane Suites & Spa, responded to this review, December 23, 2011
Dear Guests
We are glad to hear that you enjoyed your stay with us at widiane suites & spa, we hope to see you once again very soon with the pleasure of welcoming personnaly.

We have taken note of your feedbacks that always helps us improve our quality of service

Thank you!

Amine El Moumni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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253 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
LONDON
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 4, 2011

Just back from a short visit to this hotel it is in the middle of no where but the is the idea ! Ideal for Honeymooners and people who wish ti chill or explore the local area treking mounting client meet the locals see the beautiful scenery. Its a luxury base with a spa and beautiful room there is room to land a helicopter so if feeling flush it makes it a short journey from Marrakesh airport!
The staff are polite and courteous and the views are to die for.... Go on treat yourself it's an experience you will never forget!

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Widianesuites, General Manager at Widiane Suites & Spa, responded to this review, October 6, 2011
Dear Guests
We are glad to hear that you enjoyed your visit at widiane suites & spa, we hope to see you once again very soon


thank you once again for your presious comments

should you like to contact me directly please do so at: direction@widiane.net

Amine El Mounmi
Directeur General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 30, 2011

We went to Widiane Suites and Spa with the Groupon deal and it was fantastic...so chilled out, beautiful surroundings, helpful and pleasant staff and an amazing spa!
We went for 7 nights and i think we were the longest staying residents at the time! everyone seemed to have gone for the 4 day option.
We were in room 304 overlooking the pool and it was great! The privacy of sitting right outside your door but the pool was just a couple of steps away, bliss!
The spa is great, a special shout out has to go to the girls who do the massages, especially the Thai massage (amazing!!), we also got the Hammam scrub which i didnt enjoy but i think that's personal preference as opposed to it being bad in any way.
i will say the worst part of the holiday was the car journey to the hotel itself, just over 3 hours and a huge part of it along what we named the "road of death" up the mountain. Sheer drops on the side and the driver driving at mental speeds (i have to say this was just on the way there, on the way back, same road but not so scary as the driver wasnt quite so mental).
I can highly recommend the boat trip out on the lake, the scenary is stunning! We didnt make it for the hike (too lazy!) but we heard it was quite intense so maybe for the best!
I would definitely return to Widiane - but only if i could go by helicopter next time, i couldnt face that road again!! (so i dont think i'll be seeing them any time soon!)

Room Tip: ask for a room over looking the pool
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Widianesuites, General Manager at Widiane Suites & Spa, responded to this review, October 6, 2011
Dear Guests
We are glad to hear that you enjoyed your stay with us at widiane suites & spa, we hope to see you once again very soon with the pleasure of welcoming personnaly.

In regard to the Helicopter ride please contact us directly for quotes

thank you once again for your presious comments

should you like to contact me directly please do so at: direction@widiane.net

Amine El Mounmi
Directeur General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed September 23, 2011

Well now I have managed to find the Tripadvisor reviews for this property (not easy!) it has taught me to search harder, so we could take the good advice about the lake side rooms and made a fuss.

We had a really great 7 days at Widiane, except for the room. It was a good hotel room, but half underground with a small door to a footpath to the lake side garden. There was nowhere to sit outside, and annoyingly the room next door had two large loungers and was only used for a couple of the days we were present. The room also had only a single seat and a narrow bed - 4ft 6in. (There was another and we had to re-arrange the room so we could both access the one bed). Most of this would have mattered less if the lift to the upper area had not been out of action for 4 days of our stay.
As others have said the food is rather hit and miss. Perhaps surprisingly beef - as a Tajine or kebab was really good value - those I had were really well cooked, without any fat or waste. Lamb tajines were variable - but I have eaten enough Tajine elsewhere to know this is usual - although getting the type of fruit expected with any Tajine seemed difficult. A Pastilla starter on the first night was delightful but others were acceptable, but never so finely flavoured. The Moroccan salad was useful - my wife had this as a main course several times. The content varied each time, but appeals for 'no beetroot' failed - and this was a general problem, the kitchen appeared incapable of understanding a simple request via the serving staff. Another disappointment was a fish meal, one half of which appeared uncooked (and I was suspicious it had been unfrozen and frozen again such was the watery and soft texture). An amusing aside about the restaurant was that most guests brought torches to see the menu and food as the ambient lighting was almost non existent!

Breakfast was buffet on 6 days and excellent - all that one could want from a Moroccan hotel. BUT the one day there were insufficient guests the supposedly a la carte breakfast was poor. There is no carte, eggs are offered but I am very intolerant, we just about got a yoghurt but the a la carte was simply a continental breakfast - there was plenty of this but who wants cake and sweet rolls and jam for breakfast? Some people yes, but not everyone!

Because our room was not somewhere to stay we hung out in the bar more than most guests. So the room cost us, as drinks were relatively expensive. I do wonder if they are going to have a lot of British guests that by reducing the prices would achieve a lot more turnover and improve profits. However, unlike most guests we didn't drink the wines so much.
Apart from that the Groupon offer really came up trumps, amazing value for the extras, wine, fruit, 3 tortures (correction massages (:-)) ) boat trips, Hamman with good scrubs etc. We spent most of our time beside, and in, the pool. Lovely - and lots of chatting with other guests (Groupon brings you together). We also didn't have any problems with our transfers - fast yes, but very safe, and air conditioned. However, I have to admit we have driven ourselves in Morocco and many other places, with mountain roads far far poorer than the two routes to this resort (we came and went different ways), and city streets far more crowded.

Oh dear, I leave a bad impression, but this was a lovely hotel, a great week, which just needed some more thought by the management (indeed most of the time there appeared to be no management present and if they were they were running around after Coca cola guests). A guide in the room to facilities would be a useful starter!

Room Tip: Refuse a lake side room. The hotel is not suitable for anyone with walking difficulties. Ask for thi...
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Widianesuites, Manager at Widiane Suites & Spa, responded to this review, October 6, 2011
Dear Guest

Widiane Hotel Team Members are thanking you for sharing your stay with us,

Please note that your concerns have been shared with concerned as well as improving our quality of gastronomie

we thank you again very much for sharing your experience with us and hoping to welcoming you soon for another experience at widiane

Kind regards

Amine El Moumni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 17, 2011 via mobile

After a delayed flight and a very long transfer we were welcomed to the beautiful hotel (it was dark so difficult to fully appreciate the backdrop). After welcome drinks etc we were taken to our room by golf cart. The lakeside superior room was large with twin beds pushed together, doors opening onto the grass, wi-Fi, welcome basket and flies. Yes little black flies in the bathroom and on the bed (dead and alive). Having lived by a river before i know these flies and it wasn't about cleanliness but just one of those things about being by the open water. We'd seen previous reviews so we enquired about a pool view room which we changed to the next day. Much smaller but no flies and more traditional I felt (it was still a superior room). The treatments were booked on day 1 easily enough but we knew the hotel was quiet as day 1 was a buffet breakfast day 2 a'la carte (apparently this reflects the amount of guests). Treatments were lovely, having never had them before I can't comment anymore really appart from the girls being friendly and professional. Ladies do be prepared for boobs to be on show (I'm sure if you weren't comfortable with this they would accommodate you). Pool has the most splendid back drop and views, an amazing place to lounge. Hotel was very clean and reception staff very helpful (waiters a bit hit and miss). Alcohol in Morrocco is very expensive, luckily we had taken supplies and the fridge in our room was stocked with goodies from home (beer 65mad, coke 35mad, wine 240mad). Take a little local cash with you for tipping (if you want), the hotel will change it into smaller notes. Sign everything to your room and pay at the end by card as that's what we found was the best exchange rate. Now the food - expensive, stone cold on several occasions, bland and basically crap! Unfortunately dinner is the worst of the bunch. Breakfast is better as the buffet as you stand at the omelette man and get it hot! A'la carte seems to sit on the side for 10mins before they bring it out. Lunch is ok, club sandwich for my partner everyday and he was happy, avoid the burger but the caesar salad was actually good. Dinner - chicken supreme with tag was ok just bland, sole was ok twice but distinctively ammonia smelling the last night, seafood tagine only came with tuna, beef tagine was braised but very dry beef, carbonara was ok but cold. Spring roll starters are fine as are the little briouettes. Do not be afraid to send stuff back, we wish we had sent more stuff back and not been afraid of complaining. Overall would I go back - not until they change the food and I see reviews change to reflect this. When we did the boat trip we were shown another restaurant owned by the hotel but unfortunately this was closed as it is having work done?? We had a groupon deal so didn't pay top dollar. I did leave the same feedback with the hotel at the end of our stay so hopefully things will improve. Transfer back to Marrakech was only 2hrs30 but we obviously had an experienced driver who knew where he was going.

  • Stayed September 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 11, 2011

We stayed 4 nigths in this hotel, in one of the room that leads directly on to the lake garden. Room was great and clean... however very badly sound proofed as we could hear everything from the neighbouors room. Fortunatly we had neighbours for only 1 night so was not a big problem.

Staff were lovely and very helpfull. The massages and hammam were very good, the boat trip and the trecking were good,

The only bad thing was the restaurant... Maroco could be proud of their food... unfortunatly the hotel's chef does not think that and propose a kind of French menu... but does not execute it properly which reslut on an average qualilty of food... The only marocan dish of the card was a tagine., in which the chef decided to had french fries...a bit random... And ton the top of that the prices were too expensive for the quality and versus the local prices. Unfortunatly there is no other restaurant in the area which make you feel a bit trapped... We love discovering the culture of the country we visit also by the food and unfortunatly, we had to wait our 3 days in Marrakesh to discover it.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Widianesuites, General Manager at Widiane Suites & Spa, responded to this review, October 6, 2011
Dear Guests
We are glad to hear that you enjoyed your stay with us at widiane suites & spa, we hope to see you once again very soon with the pleasure of welcoming personnaly.

We thank you regarding your concern about the Food that we have since changed the Menu's and put several morrocan delicacies.

thank you once again for your presious comments

should you like to contact me directly please do so at: direction@widiane.net

Amine El Mounmi
Directeur General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, England
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 11, 2011

We stayed at this hotel for 7 nights on a Groupon offer. Apart from the scarey drive from the airport & back we had a fantastic time.
On arrival we were a little disappointed with our room as we could barely see the lake & had no patio/veranda. The hotel were however more than happy to move us & actually upgraded us free to a deluxe room, which was beautiful!
The staff were all excellent & very obliging. Language occasionally a small problem (especially when ordering meals), but we understand that this is a fairly new hotel so staff still being trained up etc. When you paid what we paid, you could forgive most things!!
We really enjoyed the boat trips & especially the full day to the hotels private restaurnant on the lake.
The spa was very much a highlight. The ladies who work in there were excellent. I had the best massages I have ever had. Even my husband was impressed! We paid to have additional treatments too.
Pool gorgeous although when hotel full, unless most folk out on day trips, there would definately not be enough sunbeds or room for everyone.
Meals were fine. We agree with most comments that more simple local dishes would be nice. From previous Tripadvisor comments we were expecting the food to be dreadful & it was more than adequate although not amazing!
There is some building work going on although this did not affect our holiday at all. Perhaps due to ramadan there was little going on.
Overall we had an amazing, relaxing week in a beautiful part of the country. Come back? Probably not for the full rack rate, but definately if another offer came up.

Room Tip: If you are not happy with your room, just ask to be moved. Hotel are obliging!
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  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Widianesuites, General Manager at Widiane Suites & Spa, responded to this review, October 6, 2011
Dear Guest

Widiane Team are thanking you for choosing our hotel for your stay and for your commentary regarding your stay.

We are putting all our effort to improve quality of services as well as foreign languages to the staff

I hope to welcome back soon at Widiane for another experience

Kind regards

Amine El Moumni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Widiane Suites & Spa

Address: Chemin du Lac de Bin El Ouidane BP: 44, Bine el Ouidane, Morocco
Location: Morocco > Tadla-Azilal Region > Bine el Ouidane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Bine el Ouidane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Widiane Suites & Spa 4.5*
Official Description (provided by the hotel):
In the heart of Middle Atlas is nesting a most subtle pearl, Widiane Suites & Spa. A concentrate of essence and wellbeing to enrich your senses as you take in open views, fresh air and contrasting landscapes.Associating luxury and refinement, this masterpiece is the ideal retreat for nature lovers, where the time ceases to let you enjoy the celestial and charming site. ... more   less 
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Also Known As:
Widiane Suites And Spa
Widiane Hotel Bine El Ouidane
Widiane Suites & Spa Morocco/Bine El Ouidane

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