We had a family room which was pleasant aside from a melted lampshade and mould in the corner of the bedroom, also no blinds on the skylights made it difficult to achieve any darkness in which to successfully put the kids to bed.
My issue was with the service. In the evening the pub was busy but we were sat outside. Half of the party had ordered yet when the other half tried to we were told that they were too busy and no orders were going into the kitchen. They pointed to a pile of orders that were sat on the bar and explained that they couldn't say when they would even be sent to the kitchen. One of these orders was for a 3 and 4 year old, but at the time of booking nothing was said. I asked if we could at least get the kids sorted, was told not for at least an hour if not more (it was already gone 8 by this point) so i cancelled all food and one party member had to drive around to find something to feed our party, mainly the children.
I said to the staff that I would have expected to be able to eat there as we had accommodation. She told us that "most people were staying over and they booked a table" basically tough, despite the room info CLEARLY stating that you didn't need to book a table to order food.
The manager came out and half apologised, very insincerely and said we must have got it wrong. Until we told him that a party member had been told that we weren't getting food because we'd been rude. We hadn't and he was very sheepish.
Next day at breakfast we weren't seated, had to ask several times and wait 20 minutes for a high chair, and were limited in choice as most food needed replenishing.
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- Also Known As:
- The Fairfax Arms Hotel Gilling East
- The Fairfax Arms Gilling East, Yorkshire