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“Dont eat there.” 1 of 5 stars
Review of Broadwater River Estate

Broadwater River Estate
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Broadwater River Estate
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Douglas 8730, South Africa   |  
Hotel amenities
Pretoria
1 review
1 helpful vote 1 helpful vote
“Dont eat there.”
1 of 5 stars Reviewed January 14, 2013

Hi I would like to record our stay on Christmas Eve at Broadwater Lodge in Douglas near Kimberely. We booked for the Christmas lunch but told them we were arriving from Cape Town and would only be there about 15h00. They said no problem they would keep our lunch for us. Well they did keep our lunch for us, open on the main table. Ice cold. The gravy had become a gel. The desert from sitting out all afternoon was like liquid. We did not have any. We had a slice of christmas cake for desert. No starter. The table had no salt and pepper, no table cloth. The sickening part of this whole meal was that it was covered in flies. We were then charged R190.00 per person for this shocking meal. When mentioned to the staff it was shrugged of as "WE DONT REALLY CARE" To end this I was violently sick all night with the runs. Most definately will no return to this disgusting place.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BroadwaterEstate, Owner at Broadwater River Estate, responded to this review, March 30, 2013
Dear Shirley P
We sincerely apologise for your bad experience at Broadwater. After our restaurant burnt down, we have a temporary restaurant setup which is not ideal. Yet that is no excuse for bad service etc.
The opening of our new restaurant will be during the winter of 2013, and we would love to have you back at Broadwater River Estate for a meal. Our new Restaurant Manager and Chef wil be at your service.

Broadwater River Estate have lots of satisfied and returning guests, and what you expierenced there is not our standard. We hope that we will get the chance to make it up to you.

Regards
The Broadwater Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Additional Information about Broadwater River Estate

Address: Douglas 8730, South Africa
Location: South Africa > Northern Cape > Douglas
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Douglas
Number of rooms: 11

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