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“Expected more from such a nice looking hotel” 2 of 5 stars
Review of Westwood House Hotel

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Westwood House Hotel
4.0 of 5 Hotel   |   | Upper Newcastle, Dangan, Galway, Ireland   |  
Hotel amenities
Ranked #1 of 1 Hotels in Dangan
Dallas, Texas, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Expected more from such a nice looking hotel”
2 of 5 stars Reviewed January 5, 2014

The lobby area of the hotel is nice. The room appeared to be just as we expected a room should be at this hotel. Upon further inspection, we saw that there were stains on the chairs in the room. The bathroom was big and spacious and had a pull string for the toilet. That was cool! Then we decided to have dinner at the restaurant downstairs and the food was mediocre. The next morning we had breakfast there and the waiter was did not seem happy to be at work. It was the only time we ever had bad service in Ireland. I would find somewhere else to stay.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM1Galway, General Manager at Westwood House Hotel, responded to this review, February 1, 2014
Dear April S,

Thank you for your review of your stay @ The Westwood. I was dissapointed to read that you did not rate the food or service in the dining area - this is not feedback that we are used to seeing on both counts and I would be happy for you to contact me directly @ the hotel with the detail of the issues encountered so that I can be afforded the opportunity to make amends and action any improvements as appropriate.

Kind regards,
Dave Kelly
General Manager
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606 reviews from our community

Traveler rating
    330
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    60
    24
    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Ruislip, United Kingdom
Top Contributor
177 reviews 177 reviews
38 hotel reviews
Reviews in 67 cities Reviews in 67 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed December 23, 2013

just returned from my cousin's wedding in Galway that was held at the Westwood. It was a really lovely, classy day from the "fizz" reception and canapes to the lovely sit down meal in the function room. The tables were laid lovely and the food and service were excellent. It truly made a lovely day for my cousin and his new wife. The waiting and bar staff were excellent and I loved the way at the end of the evening they partitioned off the big function room and we ended up in the lovely lounge/bar area of the room for a rather intimate few drinks and a sing song at the end of the evening/ well into the early morning !!. Well done the Westwood and my cousins were thrilled.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM1Galway, General Manager at Westwood House Hotel, responded to this review, February 23, 2014
Dear CathS1,

Thank you for your review of your recent experience here with us at The Westwood.

Weddings are very important to us and to read such high praise for our services, our food, and of course, our staff, is indeed a pleasure.

Many thanks for your very kind comments.

Kind Regards,
David Kelly.

General Manager.
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ballymoney
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2013

Retuned home after our week end break and felt compelled to send a review. Whenever we travel to Galway always check out this hotel, from the time you arrive until to leave everything is so relaxed, after a late arrival we had problems parking our car because of a wedding reception at hotel this was the only downside perhaps a resident should be afforded a space. However after this things went smoothly, our room was immaculate as usual I had a free upgrade from trip advisor which we didn't feel necessary. A top class restaurant nicely laid out to give a feel of privacy, well cooked meals and service. All interior is in top condition from corridors to rooms. Although hotel is out of city slightly we don't mind as it means the area is quiet and easier to get out of city on returning home so avoiding the heavy traffic.Looking forward to our next stay and hopefully some new offers will be available.

Room Tip: top floor rooms are quiet our room 225 was excellent.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM1Galway, General Manager at Westwood House Hotel, responded to this review, February 18, 2014
Dear jgreerBallymoney,

Thank you for your review of your stay with us here at The Westwood.

It was a pleasure to read such high praise for all our services, and to be able to upgrade you.

We look forward to welcoming you back again in the very near future.

Kind Regards,
David Kelly.

General Manager.
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Dublin, Ireland
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed December 15, 2013

The Westwood hotel is of a very high quality, and the service is good. We were a bit early to check in but this was not a problem; the receptionist did her best to get us a room quickly. The rooms are spacious, the beds are comfy. One negative point about the room is the bathroom, which seems a bit outdated and doesn't really go with the other elements of the room and the hotel (which are new and good quality). It is a bit further away from the city center so you either have to have a car or take a taxi. In any case, this hotel is value for money and I'd definitely recommend staying here!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM1Galway, General Manager at Westwood House Hotel, responded to this review, February 18, 2014
Dear Seline H,

Many thanks for your review of your stay with us.

I appreciate that our bathrooms may not be to everyones taste, however, we chose at the time to keep the bathroom decor in the style of an 'old country manor', in keeping with our 'Country Surroundings in The City' theme.

Your comments regarding the rest of our hotel are most kind and I thank you for them.

We would be delighted to welcome you back again in the very near future.

Kind Regards,
David Kelly.

General Manager.
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Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 12, 2013

We can’t praise everybody at the Westwood enough for our amazing wedding reception earlier this year.

The facilities, rooms, food, staff and hospitability provided were unbelievable, all our guests could not speak highly enough of the hotel, especially the food for the wedding meal.

The whole process from day one was made easy by David and his team, no stone was left unturned with everything covered making our day a lot easier to plan from England.

We highly recommend this Hotel if you are considering your reception in Galway, the whole weekend was pretty much stress free thanks to David, Paul and the team. The food is unbelievable and I promise it will exceed yours and your guests expectations.

Thanks again for an amazing time and all your help, we can’t wait to be return next year for our anniversary.

Ann-Marie & Paul

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM1Galway, General Manager at Westwood House Hotel, responded to this review, February 23, 2014
Dear Ann-Marie & Paul,

Thank you both for your lovely review of yer wedding here with us at The Westwood.

As ye know, weddings are a very important part of our business mix, so I was delighted to read how pleased ye were with yer day, our food, rooms, service, and the overall experience. It was our pleasure to take care of ye and yer invited guests, and we look forward to welcoming ye back for the anniversary.

Once again many thanks. Wishing ye many years of health and happeness together.

Kind Regards,
David Kelly.

General Manager.
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Cork, Ireland
1 review
5 of 5 stars Reviewed December 8, 2013

Myself and my wife stayed in the Westwood House Hotel for our third anniversary in November. It was fabulous to be welcomed back to the hotel where we had our wedding reception and to see that the hotel have continued there high standard of service. The staff are very helpful and friendly and gave us a real surprise to be upgraded to the bridal suite once again. the restaurant is cosy and the food could not be faulted. we have returned to the hotel each year for our anniversary and will continue to do so for years to come.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM1Galway, General Manager at Westwood House Hotel, responded to this review, February 18, 2014
Dear kevshevlin,

Many thanks for your review of your recent stay with us here at The Westwood.

It is always a pleasure to welcome back our regular guests, and in particular our wedding couples, and we are only too happy to offer an upgrade for yer special night. Your comments in relation to our rooms, food, and of course our staff are very kind indeed and I have passed them on to all the team here.

We look forward to welcoming ye back again please God for the next anniversary!

Kind Regards,
David Kelly.

Generall Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 5, 2013

Thanks to all the staff at the Westwood who made our stay so relaxing and comfortable. Me and my daughter had a great stay with ye. For the staff to the food to parking and the rooms. It was perfect. Great location for everything we wanted to go and see. Thank you and we will be back.

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM1Galway, General Manager at Westwood House Hotel, responded to this review, February 18, 2014
Dear travelling39,

Thank you for your review of your recent stay with us here at The Westwood.

Your comments are very kind indeed and I was delighted to read how both you and your daughter enjoyed all we have to offer, from parking to rooms, staff and our food.

It would be our pleasure to take care of ye again should ye be returning to Galway again at some stage in the future.

Kind Regards,
David Kelly.

General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westwood House Hotel

Address: | Upper Newcastle, Dangan, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway > Dangan
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Dangan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westwood House Hotel 4*
Number of rooms: 58
Official Description (provided by the hotel):
Located in the University District of Galway and nestled amidst a rural landscape of greenery, the 4 star Westwood Hotel is ideally positioned only minutes from the city centre and Salthill while also being an ideal base to tour the beauty of Connemara.At the Westwood we seek to exceed your expectations in all aspects of your experience with us and we look forward to welcoming you. ... more   less 
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Also Known As:
Westwood Hotel Galway

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