Let's see the guy working the front desk (who is apparently always theres so beware) was extremely rude to us upon our arrival. We got to the hotel rather late and woke him but I'm sorry that is no excuse for treating paying customers like crap. Most people who stay in a motel have been travelling for hours and sometimes things go wrong that interrupt your plans of arriving at a early hour and no where on their website does it say that check in must occur between x amount of hours. We were exhausted had been travelling for 15 hours and the last thing we needed was to be treated like we were the rude people who dare wake the only person running the front door. By the way we never did get a apology during our short overnight stay. Then to make matters worse we were triple charged for the room that I had already paid for in advance. They decided to charge us a additional 250 some odd dollars, which P.S. thier room rate was 99, so where the magic number of 250.00 came from is beyond me and I never did get a explanation.
Then after all that we ended up leaving our pillows behind in our rush to leave the property and so far I have had to call twice to ask that our pillows be mailed to us. It's been three weeks since our visit and guess what? no pillows. The firt time I called I got a excuse that they couldn't be mailed when they initially said because they had to wash them. Wash them? Who asked you to wash our pillows? Surprise, surprise more rudeness when I called the second time and the cherry on top is the guy didn't even have my address saved, I had to give him all my info yet again. I'm about to call for the third time but at this point my hopes are low and my request to have the owner call me never happened either.
The room was just ok, it was clean, no coffee in the room, but we could hear absolutely every movement and sound going on in all the rooms around us.
There is absolutely no saving grace for this property. Do yourselves a favor and find somewhere else to stay.
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- Also Known As:
- Highland Hotel South Lake Tahoe
- Highland Hotel Lake Tahoe