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“Very large hotel close to lots of activies” 4 of 5 stars
Review of Marriott Grand Residence Club Tahoe

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Marriott Grand Residence Club Tahoe
4.0 of 5 Hotel   |   1001 Heavenly Village Way, South Lake Tahoe, CA 96150   |  
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Ranked #9 of 70 Hotels in South Lake Tahoe
Mountain View, California, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Very large hotel close to lots of activies”
4 of 5 stars Reviewed July 22, 2014

Was there for 4th of July. Stayed in suite and it was very nice. Full kitchen, dinning area, front room with fireplace and large bedroom. The Hotel is very large and we didn't get the room we wanted and had to walk which seemed like a mile from the elevator. There is everything you would want to do or eat with-in walking distance. Enjoyed ourselves.
Had a rental car and the paking was $26 a day.... a little overpriced. Sad no place to park without daily cost.

Room Tip: Try to get one closer to elevators unless you don't mind walking a mile in and out of room
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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565 reviews from our community

Traveler rating
    317
    162
    45
    26
    15
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194
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 22, 2014

The location of this resort is perfect as the gondola is located adjacent to the hotel and the casinos are just 2 blocks away. As we had rented a vehicle, the valet parking staff was very attentive and made sure the wait time was never long. Most importantly, the staff made you feel special, whether it was the front desk staff, the concierge or housekeeping. We utilized all of the services at the hotel and everyone made sure we were happy. A great family resort.

Room Tip: We rented the 3 bedroom unit and it was one of the largest three bedroom units we had ever enjoyed...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott Grand Residence Club Tahoe, responded to this review, October 2, 2014
Thank you for the five-star review, George! It's great to hear your family enjoyed their stay at the resort in June. We will pass along your kind words for the associates who made your stay special and we appreciate you sharing this with us. Thank you again and we look forward to your next visit!
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Marana, Arizona
Top Contributor
191 reviews 191 reviews
52 hotel reviews
Reviews in 65 cities Reviews in 65 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed July 21, 2014

This resort is easier to find than its neighboring Marriott Timber Lodge. It's intendedly more rustic in decor than the Timber Lodge. It's valet parking service is quite good and prompt despite the relatively little space in its circle near the main entrance. The kitchen has a very nice dishwasher, but the otherwise nice new refrigerator has an ice maker with a bin that's placed quite high--so high that my wife couldn't reach ice in it. We hadn't asked for a room designed for handicapped people, but we got one and it's incredible that anyone in a wheelchair could be able to get ice out of it, let alone most young children. Another major flaw: unlike the Timber Lodge which has washers and driers in most rooms (except lockoffs), the Grand Residence Club doesn't. There was a room with washers and driers on our floor, but it was at a considerable distance and, unlike the Timber Lodge which provides a laundry basket, the Grand Residence Club does not. What's more, actual washers and driers were problematic in the Grand Residence Club. The markings on the settings for the washers had largely been washed off--so much so that it was hard to actually know that they were washers, let alone to figure out the proper settings. There were only two washers and two driers and one of the two driers had a door that didn't close properly and, as a result, it didn't dry things well either.

Room Tip: Try to get rooms close to an elevator. Otherwise you may end up walking through long mazes of corri...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott Grand Residence Club Tahoe, responded to this review, October 2, 2014
Thank you for visiting Marriott's Grand Residence Club at Lake Tahoe. We really appreciate your feedback about the ice machine and laundry room. Please accept our apology for the problems you experienced when trying to clean your clothes. We will pass your feedback along to the resort leadership team to review the facility and machines. Thank you again for your review and we hope you will return on your next vacation in Lake Tahoe.
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Rio de Janeiro, RJ
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 19, 2014

Positives: big rooms. We got a two bedroom suite (one room with king + one room with two beds) with dining area, kitchen and 03 bathrooms. Cosy decor. Lots of space for three adults and three children (2, 6, 8 yrs old). We arrived very late and the front desk staff was very helpful. The location is perfect as you are right next to the Heavenly Gondola and shopping complex with lots of dining options + there is a huge supermarket across the road. Just don´t expect anything other than basic snacks in terms of on-premise dining, The rate we were charged: US$470/night + expenses was a bit steep for what was on offer, almost double the rate of an excellent Hilton Grand Vacation Club stay near SeaWorld Orland.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 19, 2014

We've stayed here 4 years straight for our summer vacation. It's got everything you could need. Walking distance to a grocery store, restaurants (casual and fancy), mini golf (summer), movie theatre, close to casinos, gondola is on the property. We would never go anyplace else.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott Grand Residence Club Tahoe, responded to this review, October 2, 2014
Thank you for your TripAdvisor review! We are so happy your family has enjoyed the Marriott Grand Residence Club at Lake Tahoe for the past for years and look forward to many more.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 19, 2014

Family holiday with 3 adults and 4 kids and we had a 2 bedroom unit. Loads of space, nice cosy feel and all our requests ( high chair, crib etc) were granted. Easy, relaxed resort.


Had a small issue at checkout as my Marriott rewards certificates were not showing on the hotels system, but this was dealt with swiftly by Kym and Mini, who really was efficient and accommodating .


I left my passports in the room and didn't notice for 24 hours ...
So of thanks to Wes in lost and found ( can't remember official name) who dealt with the issue in such an efficient and professional manner. I couldn't be more grateful.


Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penn Valley, California
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 14, 2014 via mobile

Stayed here in June 2014 in a 1-bedroom suite with our three kids for 3 nights. We were blown away by the size of the space!! We had our own bedroom, full bath, fireplace, tv, balcony while the rest if the suite boasted a full kitchen, dining, living, another full bath, another fireplace and tv ... Kids were super comfy on pull out couch and one even slept on the extra large window seat!

Pool area is great ... They have towels, food/drink services and plenty of chairs & umbrellas. Lots to walk to in the little area around Heavenly. Bungee jumping, movies, mini golf, restaurants, Starbucks, grocery.

Staff is pleasant and helpful. Room/maid service is top notch! We already booked our next stat. Can't wait!!

Note: $20/day valet.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott Grand Residence Club Tahoe, responded to this review, July 16, 2014
Thank you for joining us at Marriott's Grand Residence Club! We appreciate your TripAdvisor review and look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Grand Residence Club Tahoe

Address: 1001 Heavenly Village Way, South Lake Tahoe, CA 96150
Location: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in South Lake Tahoe
#2 Business Hotel in South Lake Tahoe
#5 Family Hotel in South Lake Tahoe
#7 Romantic Hotel in South Lake Tahoe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marriott Grand Residence Club Tahoe 4*
Number of rooms: 21
Reservation Options:
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Also Known As:
Marriott Grand Residence Club Tahoe Hotel South Lake Tahoe
Marriott Lake Tahoe
Lake Tahoe Marriott

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