I booked a stay in September on 2/2 then learned in another review that there was no air conditioning. I called 2/3 to cancel the reservation and was told there would be a $35 cancellation fee. I disputed this because I didn't recall seeing a cancellation fee when booking. It turns out that it's in small print and shorthand (Reg CXL:$35 fee if cxl 72 hours in advan FF dep if cxl within 72 hrs). It's now 2/13 and I still haven't received a refund of my deposit. An email requesting a refund has gone unanswered for the past 24 hours. Given this poor level of customer service, I would advise against booking with this company.
- Official Description (provided by the hotel):
- Escape to a mountain retreat that’s just steps away from South Lake Tahoe’s beaches, Heavenly gondola, and world-famous dining, shopping, recreation, and entertainment. The Avalon Lodge will pamper you with the best beds in Tahoe, luxurious linens, flat screen TVs, in-room fireplaces, gourmet coffee, and spa-quality essentials. You’ll also enjoy fresh continental breakfasts, Free WiFi, Lakeside Beach access and Jacuzzi. We provide activity equipment for your stay - bikes, kayaks and snowshoes. Pets are welcome, too! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Priceline, Expedia, Travelocity, Cheap Tickets, Tingo, Hotels.com, Venere and Agoda so you can book your Avalon Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Avalon Hotel South Lake Tahoe
- Avalon Hotel Lake Tahoe
- Avalon Motel Lake Tahoe