We had booked this hotel for 2 nights of the weekend preceeding Martin Luther King Day. We paid $223 which seemed to be the going rate at most motels in the area for that weekend. On arrival at about 4 in the afternoon we were greeted by the owner, a singularly unhelpful and surly person. The hotel from the outside looked rundown, uncared for and the hot tub (sat in the carpark) was filthy: covered in snow and debris. However, we had booked and felt we would have to make the best of a bad deal. On viewing the room I was struck by the fact that the inside temperature was barely warmer then the outside temperature (which was averaging about -2). Not sure how to turn the heating on (and surpised that it hadn't been put on in readiness for our arrival) I went down to talk to the owner. He seemed annoyed and irritated by what appeared in his eyes to be an unreasonable request. I went back upstairs, attempted to turn the heater on and viewed the rest of the room. On our bed we had a threadbare sheet and one blanket with large burnholes in it, totally insufficient for a chilly night let alone one as cold as this weekend was panning out to be. The room was filthy and there was no heating in the icy bathroom. When we closed the flimsy door we could see daylight and feel the draft through the gaps between the door and doorframe, the lock was a simple push button and the door so flimsy that my mother could have kicked it open! I was holidaying with my aging mother and was seriously concerned with how staying in this freezing and dirty room would affect her health. It was also the most miserable room I have ever seen and certainly the money we had paid was far in excess of the value of a hotel room of this type. I had seen several vacancy signs in the neighourhood and venturing out, I managed to find a warm and cosy room for the same money in the local Days inn. I then went back to discuss my issues with the owner.
There was a lady ahead of me asking for a room, and although I wanted to tell her not to stay there I waited until she walked back to her partner in the car before explaining to the owner that my mother and I would be unable to stay there due to the cold and insecurity of the room. Although I was calm, quiet and slightly apologetic he quickly became aggressive, unhelpful and was refusing to speak to me. Having asked me to repeat my issues with the room several times, in front of the returned potential customer, he then accused me of chasing away business and refused to refund me my money. At this point the other lady stepped in and stood up for me saying I had been nothing but pleasant and that he should refund my money. He turned on her demanding whether she wanted a room or not, at which naturally she left, apologising to me. He turned on me and the discussion escalated. He threatened to hit me with his clenched fist at one point, then in front of my husband, threatened to hit me with a stick he used to secure his windows. He kept me out in the cold and frequently shut his window and turned the lights out and refused to talk to me. I remained calm and never once lost my temper, but I was determined not to let him get away with this. Eventually, because I was demanding his business card, he called the police, reporting that a mad woman was trying to break into his property and that he needed rescuing. They then asked to speak to 'said mad woman' and he passed me the phone (hilarious if I wasn't so upset!!). Shortly after a policeman turned up and as the owner refused to let him in the office to discuss the situation he knidly remained nearby to keep an eye on the situation. Eventually he called us over and basically gave me the impression that this has happened many times before. Having read the reviews previous to mine, I am speechless that this hotel remains on Expedia and other holiday websites. We were given the impression that should we choose to sue this guy, South Tahoe police would be very happy to support us!
In short I can't think of anywhere I would least want to go back to and the whole experience was upsetting, exhausting and very unpleasant! This hotel is in an excellent location, I am at a loss to understand why this guy continues to own it rather then selling and making a lot of money and escaping from the tourists he clearly detests!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.