Enjoyed the place so much last time that decided to stay there again this year. Not the same!! The lovely two guys from the previous trip are gone and replaced with indifferent and not so well trained ladies and a gentleman. As many reviews stated before, they care less. From being borderline rude at the check in to not friendly thru out the stay. Now, do towels cost so much money at S. Lake Tahoe? They refused to give them to us to take to the beach when we checked in ( was not a problem last time), then were kind enough to give them to us when we told them later we are going to use the pool, but we had to sign some kind of paperwork for it!!!! Nobody wants to steal your towels!! The ones we had in room had holes in them too!
Nobody ever called, same with all the other reviews, as promised, when we gave them our phone number to let us know when the room is ready. While the room was clean and updated, there were no shampoo, no conditioner, no nothing...Went to get the cleaning lady, she said she forgot to put them there. Well, she also "forgot" to clean in front of the door, there was a huge brown sticky something ( gross!) and the cute little rug was dirty.
Over than that, the hot tubes are nice, clean and very pleasant to be at, same with location.