Arrived on August 22, went early and asked when room would be ready, desk staff took our cell # and said they would call when it was ready, this was about 11:30am. Other gentleman in the office informed us check in was at 4:00, as we left we heard him chewing out the staff and telling them check in was at 4:00pm. We knew check in was at 4:00, but in the past and at other hotels they let you check in early.We went to lunch and checked back around 1:00, was told this time that check in was 4:00, but they would call if it was earlier. Went to the beach and sat in the sun for 3 hours, no call went back to hotel at 4:00 and was given a room. When we went to the room we noticed it was not updated at all, was told several months ago that all rooms and beds were being replaced. The bedspread and mattress looked as if they came over on the mayflower. Had a piece of foam on top of the mattress that looked like it should be in the garbage. We immediately went to the office and complained, and he was very nice and gave us another room. By this time it was almost 5:00, time for us to get to the concert that gates opened at 5:00,would have been nice to have gotten to room early to settle in and relax in the hot tubs. Don't know if we'll return again, the last two stays have both been 'bad experiences',this has been our favorite hotel for years and have recommended it to many of our relatives.