We had a problem with our booking and were looking to amend the dates, we had accidentally booked a week in advance.
Booking.com (the third party site through which I booked) said we could transfer dates easily, and hotels waive the cancellation fee if you are simply changing dates.
However, the hotel refused this and would not waive the fee.
The receptionist on call was very rude when we called to speak with a manager, as we were going to stay for almost a week if the fee could be negotiated. She refused to let me speak with a decision maker.
Unfortunately, dawn was more than unhelpful and was downright rude. I travel regularly and I was genuinely shocked by her attitude - she's not well suited to customer service.
The manager would not speak to us but said he would call back, he didn't.
I am now $80 out of pocket for a cancellation fee which almost all other hotels would have waived, and the hotel is going to lose out on almost a weeks worth of custom.
Thank you dawn.
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- Also Known As:
- 3 Peaks Resort And Beach Club Hotel South Lake Tahoe
- 3 Peaks Hotel And Beach