We arrived at this property about 7:40 PM on June 26-- tired after a long road trip. We could see thru the locked glass office doors that there was nobody in the office, and there was also a note that said the manager was out assisting a guest on property but would return shortly.
We waited at least 10 minutes at the door, then walked completely around the property to see if we could find anybody that looked like a staff member. We immediately noticed one man in the pool area who looked out of place because he was fully clothed in a rolled-up long shirt and pants while everyone one else was in swim attire. He was casually sitting barefoot on the ground by the Jacuzzi and had a couple of Coronas in glass bottles by his side. The pool sign said "no glass" and I also had to initial this during check-in. I wondered if this man might be an employee, but he looked more like a guest because he was laughing and talking along with the other guests there.
We walked back to the front to see if anybody had come back yet--nope. Next I tried calling the hotel #. It rang and rang, and then went to voicemail (or answering machine), but there was a message that it was would not accept any messages. I tried calling three times. After 20 minutes nobody still had shown up or answered the phone, so I walked back to the pool area and asked if anybody knew where the manager might be. This guy said, "that would be me" and finally got up to check us in. He said, "You must have arrived just as I locked the door". Uh-huh... I looked at my watch once he got us checked-in; a full 30 minutes had gone by since we arrived. After he checked us in, he went right back out to the pool again. I wouldn't have minded waiting if there was an urgent situation that the manager was truly assisting a guest, but for him to be ignoring guests who are trying to check-in and blatantly breaking their own rules is terrible customer service.
I am a travel agent who has stayed at many smaller hotels and motels around the world. I don't often go out of my way to not recommend a property, but I would never recommend this property to anybody due to the poor way that they apparently treat some of their guests.
-reasonable rate for South Lake Tahoe
-rustic, cozy-looking place
-walking distance to shops, casinos and the lake
-they ignore guests and break their own rules as noted above.
-my confirmation clearly states that there office is open to 11PM, yet they closed at 10PM.
-Wi-Fi was bad--up and down and very, very slow (had to repeatedly try to connect)
-no accessible plugs to be seen in the room--at least nowhere by the beds
-very limited, tight parking (nothing near our room)
-property is not in good condition - paint and carpeting looks worn, bathtub is chipped
-they call it a "Beach Club" but the beach is about 3 football fields away
-we had 2nd floor room with a balcony, but we cannot see anything from it as there is a tree totally blocking the view.
-their website claims that they have large rooms. Ours was quite small--barely wide enough for two double beds.
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- Also Known As:
- 3 Peaks Resort And Beach Club Hotel South Lake Tahoe
- 3 Peaks Hotel And Beach