Firstly, when one goes to a tourist destination, one expects a good welcome. Unfortunately, when we went to the lobby area of this hotel to check in, the lady at the front desk was on phone and did not, for 10 whole minutes, as much as look up and acknowledge our presence. Our first impression was really not the best. However, the room we got was decent. Wood interiors (a bit artificial looking though). We got a room that was right next to the road, and we could hear traffic, which is the last thing we wanted to hear in Tahoe. I did not feel like asking for another room, given the warm (sarcastic) reception we had.
This hotel does have some pros...it is located really close to Heavenly and the town area and one can walk to Heavenly Gondola in 3 mins. However, the lake is a 10 min walk, so really depends on what you want to stay by. Also, the rooms are very clean and well maintained. There is a heated swimming pool in the open which I am sure many would love.