Only stayed one night in January, was helped by a nice guy named Pattrick who upgraded us at no cost to a 2 bedroom suite. It was great for us only concern i had was the heat. Our heaters were confusing and we spent the night an day a lot colder than we should have even after having someone come up and look at it. Very nice people though and very nice log cabin atmosphere.

For my last stay in Heavenly I tried a new accommodation since I was looking for a room with a kitchen to be able to prepare some food in the hotel room. Since it still was in low season I scored a pretty good rate on the 3 Peaks’ studio suite.

+/- Rooms
The suite I stayed in had a very cute and cozy design with a wooden ceiling and fireplace that was framed by boulders. The room’s advantages are its size (spacious), the small kitchen that has a small but ok selection of cooking tools, an oven, microwave, toaster, and coffee machine, and it’s location on the 2nd floor.
However, the walls are paper-thin with the water pipes running in between. So if worse comes worse you can hear you neighbor’s 24/7.
Which might be a problem if you have a group of students in your building that love to party, in particular if the rates are low. To avoid those situations I recommend to ask for a very quite building.

+/- Maintenance/Housekeeping
When we had some issues with the TV the facility manager fixed them within 10 minutes. On the other hand the maintenance was pretty bad when the roads were covered with snow and turned into ice. You really had to watch out walking along the hotel paths without breaking your neck! Something the management should take care off immediately.
Housekeeping was mixed. First day was great, but during a five-night stay we didn’t receive any new bathroom amenities or fresh large towels. On the other hand they cleaned our breakfast dishes.

+/- Receptionist
The guy taking care of us during arrival was friendly while the women during check-out was a little bit grumpy.

- Rates
While the rates during low season were around $38 for a double room and $75 for the studio suite, the prices are exploding during high season and weekends to $125 and $200 per night, which I think is not reasonable for this resort.

Would I stay here again? Not if my beloved Best Western next door still has a room available.

This place surpasses all of our prior expectations. While offering rooms at affordable rates, it is in a prime location - 5 minutes walk from the supermarket, Heavenly Ski Complex, and Lake Tahoe. Our room is very clean and cozy. We are so glad we've chosen to stay here.

We recently stayed 3 nights in a studio king suite with a kitchen. It had a fireplace which we loved! The kitchen was a great way to save money on meals! Patrick was especially helpful in catering to our needs. I would definitely recommend this hotel to others! We will be back to vacation here another time!