This is a warning to anyone thinking about staying at this hotel... it's not worth the price!!! The rooms look nice on the web, but when we stayed there ours was not what we'd call clean.
The worst of it though was when the kitchen ceiling started leaking and we found out that there was a "toilet issue" in the room upstairs! YUCK!!! The front dest clerk didn't offer to have housekeeping come and take care of the disaster in the kitchen, but he was kind enough to bring us some towels so we could soak it up ourselves. REALLY??? Isn't that what a hotel guest pays for HOUSEKEEPING, duh!
Oh, and to top it off, when we inquired about some compensation at check out, the rude front desk supervisor offered us a gift certificate on our next stay - HELLO??? What part of "toilet issue" leaking down on us did you miss???
She said that the manager would have to approve a discount credit to be applied to our credit card & we should contact him to discuss the possibility.
To add insult to injury, the manager completely ignored the emails we sent when we got home!
If you don't mind really loud and obnoxious kids making lots of noise, rude staff with no sense of customer service skills, and "toilet issues" leaking down in your kitchen then consider this hotel... as for us we recommend that they remove the "resort" word because there's nothing there to back up that claim!!!
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- Also Known As:
- 3 Peaks Resort And Beach Club Hotel South Lake Tahoe
- 3 Peaks Hotel And Beach