I love this hotel! I have stayed here 4 or 5 times and my most recent visit was the best yet! After an epically long drive we arrived around 9pm and were greeted (as the other reviews have mentioned) with friendly, personable, accommodating staff. Craig checked us in, and he was very professional and courteous even under the pressure of the boss who was (jokingly) giving him a hard time throughout the process. It was only his third day on the job but he held his own, had the answers to the few questions we had, and helped to make check-in (what can sometimes be a stressful ordeal) very easy.
I am a hotel lover and obsessive online researcher. I reserved the the Parlor Suite-King Bed. It was hard to tell for sure if this room (apartment I should say) had a soaking tub. I found mixed information all over the web. I don't go ANYwhere where there is not a bathtub, preferably a bigger, fancier one than I have at home :-) So, imagine my dismay when I was told by - who I can only assume was the manager (I didn't get his name, d'oh!) - that out of all the Parlor Suite Kings there were only two without a soaking tub, and we were assigned to one. *gasp* Sensing my impending total melt down (lol) he told me not to worry, that he was happy to try and switch rooms. I told him I would be ok to downgrade to another type of room, I just needed that tub. He said he prefers to always UPgrade instead, when possible. After a couple of minutes of messing with poor Craig and showing him how to manipulate the reservations in the computer ... Waaa Laaa! Soaking tub. I can't say enough about the staff. They do really go out of there way to make sure you have a good time while you're there. And in South Shore this is rare.
Now... the room... #308...LOVE!!! I said 'apartment' previously because that's what it's like. A one bedroom apartment complete with kitchen, separate bedroom, big bathroom and BIG tub with separate shower. There was a gas burning rock fireplace, super cool wallpaper and 2 flat screens. DVD players in both rooms (nice) and a HUGE (ie: long, not wide) private deck on the back with doors from the kitchen and the bedroom. I absolutely love this renovated room! I've always stayed in the two bedrooms and they are very nice as well but it had been a few years since I had been here and what a difference! It was so nice to be in Tahoe and still get all the 'little' things that make a huge difference. Like big flat screens, DVD players, cool wallpaper and furnishings. And that bed... OMG! LOVE LOVE LOVE! So comfortable. Seriously one of the best hotel beds I've ever slept in (and that's sayin somethin', lol).
The only issue we had was housekeeping walking into our room at 11am on the dot after just one quick knock. We had asked for a late checkout (and was accommodated, of course) and were not prepared to have the cleaning staff just walk in. Admittedly, the 'boy' had not placed the Do Not Disturb card back in the door lock so technically it IS his fault. We did receive two more knocks in the next hour, however, seeing if we had left yet. A system of letting the cleaning staff know when there's a late checkout would be a great idea.
We had NO problem with the free wifi and it was very easy to connect to. Can't wait to come back. I won't even look into staying anywhere else in Tahoe again!