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“Great 4th of July stay” 4 of 5 stars
Review of Big Pines Mountain House of Tahoe

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Big Pines Mountain House of Tahoe
2.0 of 5 Motel   |   4083 Cedar Ave, South Lake Tahoe, CA 96150 (Formerly Viking Motor Lodge)   |  
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Hotel amenities
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$10 off room rate
Ranked #30 of 70 Hotels in South Lake Tahoe
GreenLeadersBronze level
Las Vegas, Nevada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Great 4th of July stay”
4 of 5 stars Reviewed July 15, 2014

Nice accommodations, great location. Packed due to 4th of Jul, but mostly families, saw some near by places that looked like spring breakers had returned. Easy walk to casinos, private beach, dining, gondola. Fridge and microwave useful with supermarket near by. Being able to walk to beach to see fireworks was key for us. Breakfast had basics. Have to ask front desk for beach pass. The pizza place that had menus in the rooms and delivers had a good NYC style pie and calzones

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Manager at Big Pines Mountain House of Tahoe, responded to this review, July 17, 2014
Hi,

Thank you very much for your review! Our family works very hard everyday to earn your business, and a positive review is a very nice compliment for all of us.

We appreciate your business and support.

Please come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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266 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Budapest, Hungary
Top Contributor
186 reviews 186 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed July 14, 2014

Big Pines Mountain House seemed to be the best deal in order to spend a night and day in South Lake Tahoe.

We (a couple) arrived at the motel quite late at night, and the staff member was waiting for us at the check in. He politely gave us an envelope with our key for the room and map of the area.

The motel is located in a nice peaceful area, quite close to the lake. Big pine trees are surrounding motel, and it looks very atmospheric during night.

Our room was located on the ground floor with a parking space waiting for us right in front of the door. The room was quite spacious with a big bed and TV, fridge and big bathroom. However, our comfort was disturbed by the heater on the wall, which for some reason was turned on at the time when we first entered the room. As a result, the room was too warm for us, and we needed to turn it off, and put the AC in maximum coolness. Also, there was a door, which separated our room from the room next to us. We could hear everyone very clear from next door, especially their dog barking.

On the other hand, the motel provided a very satisfying breakfast in the check-in area next morning. It included: bagels, jam, honey, poridge, juices, coffee, milk, serials, yogurt.

The check out process was fast and smooth. The staff members even provided us with a free entrance ticket to the private beach near lake. They also offered us to leave our car in the motel's parking while going to the beach, because the parking there was not free.

We paid approximately $65 (including taxes) for a night.

All in all, we would definately recommend this motel, for its good price, quality and location. Just make sure your room's heating will be off during summer period.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Manager at Big Pines Mountain House of Tahoe, responded to this review, July 17, 2014
Hi Lalaki-Papaki,

Thank you, thank you, thank you...

Please come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 30, 2014

Can't beat the price, and it even included a breakfast.

Both room and breakfast were not fancy. Room - though a simple wooden structure - was big and had everything one needs. The continental breakfast was a bit crowded (many more residents than tables - had to wait for a table to become available).

The location is superb - just between the Heavenly cable car (5 min walking) and the lake (10 min walking). The big downside is the thin walls/floor/ceiling. Most things spoken by neighbors and most of their steps (as well as yours) are heard.

Did I say you can't beat the price?

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Manager at Big Pines Mountain House of Tahoe, responded to this review, July 2, 2014
Hi,

Thank you for your support and review, we will not stop working hard until we achieve 100% of your satisfaction.

Thanks again.

Please come back soon!

Cordially,
Ruben Z
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 29, 2014

I stayed here for an extended period of time this winter and winters past...4 weeks...and found it to be a pleasure...nice clean room with a kitchen area...and a stones throw to the gondola, casinos, and downtown.

very affordable and clean...at least my room.

walls are a little thin and the ceilings are also...so noise is sometimes an issue..
WiFi worked well and management was nice....any issues were resolved instantly

...will be there next winter

Room Tip: 2nd floor has no one stomping around the ceiling....
See more room tips
  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Manager at Big Pines Mountain House of Tahoe, responded to this review, July 2, 2014
Hi Bruce,

Thank you, thank you, thank you....

Please come back soon!

Cordially,
Ruben Z
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington-Normal, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 26, 2014

My wife, a friend and I stayed at the Big Pine Mountain House in June 2014. We had a second floor room for two nights. When we booked it for $42/night I expected something very gross. We will now recommend people at least check it out when looking for a place to stay. The hotel is pretty outdated with gold leaf looking wallpaper in the bathroom and an old looking comforter- but is very clean. The room was a bit stuffy when we got there but the wall unit cooled it down adequately. The motel boasts free, private beach access which makes you think it backs up to the beach. Instead it is about a 10 minute walk to the beach. This isn't that bad as we would have normally had to pay for the beach. But parking isn't included at the beach. So it would be nice if the motel invested in some sort of vehicle (golf cart maybe) to escort people down to the beach. Overall, not a bad motel for the cost.
-Clean
-Ok Breakfast (bagels, oatmeal, few other assorted items)
-close parking
-friendly staff
-Quiet where we stayed (not sure if just no noisy neighbors, but was a full parking lot)
-Nice clean pool with plenty of comfy lounge chairs and pool toys

Also, our room had an updated shower head that had decent pressure.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Manager at Big Pines Mountain House of Tahoe, responded to this review, July 2, 2014
Hi Mike,

Thanks for you business and review, our family work very hard to make this Hotel a great place to be, we are in the process of renewing all rooms, we started to renew them in 2012.

Please come back soon!

Thanks again!

Cordially,
Ruben Z
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 25, 2014

The sheets and towels were very grey with holes. The mirror in the bathroom had a large crack, and there were large scuff marks on the wall (which could have been washed off or repainted). And woe betide if you get noisy neighbours. Our room had an adjoining door and we could have joined in their conversation and listened to their TV.
The breakfast room was just the reception area and the seat cushions were dirty. Also, there was no commitment by the staff.
The only good thing was a washing machine and easy access to a precinct/mall for food.
Unfortunately there was a building site opposite which didn't help especially as they started work at 6.30am. It was like stepping back to the 1950s.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Manager at Big Pines Mountain House of Tahoe, responded to this review, July 2, 2014
Hi Kathryn,

We are very sorry that we did not meet your expectations, please accept our apologies. We work very hard to gain your business, and comments like your will make us work harder until we can gain your patronage again.

Thanks for your review.

Cordially,
Ruben Z
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 22, 2014

I usually stay at big name places so this was somewhat of a first for me. We stayed here because the pictures online (which are somewhat deceiving) and the price and location. Its located right off the main road, in front of the gondola. Great place for shopping, staying awhile and dining. Having said that you would think the place would be a little nicer. .

Upon first arriving the room is small, I've lived in a studio that was bigger than this room. There are absolutely no free plugs to charge your phones or computer. I love taking pictures and going back and uploading, make sure your equipment is charged prior to coming because you won't have a plug in available.

The bed is something that reminds me of the 80s. Its hard, can feel every coil in the mattress and slept like a wet newspaper. Our AC which is a tiny cheap wall unit was on 60* the whole weekend and it never got below 74* in the room. Our toilet handle was broken, you had to fix it every time you flushed. The shower is very VERY old. I wouldn't be surprised if it were original.

You can definitely hear every whisper from your neighbors and those walking above you sound like elephants even though they're probably walking softly. Its just a very old, never updated place that at night looks a little seedy.

Staff was clueless, I asked why it was so busy here. She blamed it on "Summer in Tahoe". No, there was a soccer tournament, art show and many other events in town that some people might have enjoyed had they been told by a knowledgeable person about their own town.

In summary, my stay was cheap and now I know why. I most likely will never return.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, General Manager at Big Pines Mountain House of Tahoe, responded to this review, June 24, 2014
Hi Sam,

I appreciate you review, and the fact that you posted something similar on YELP, however, and as I stated on Yelp. we guarantee our product, please call me to get this situation resolved. For your information, summers in Tahoe are busy, the population fluctuates from 48,000 people during the winter to 200,000 in the summer, and one more fact, Lake Tahoe hosts more than 100 weddings every year, which keeps our town in business, I am pretty sure that you understand how hard is to own a family business nowadays, we are not a chain and I am pretty sure we are much better than what you describe. I personally apologize for any inconvenience and I am here to help.

Please email me, I want to me sure you are happy and satisfied with our product and service.

Cordially,
Ruben Z
Admin@thebigpines.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Big Pines Mountain House of Tahoe

Address: 4083 Cedar Ave, South Lake Tahoe, CA 96150 (Formerly Viking Motor Lodge)
Phone Number:
Location: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Ski-In / Ski-Out Hotel in South Lake Tahoe
#4 Best Value Hotel in South Lake Tahoe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Big Pines Mountain House of Tahoe 2*
Number of rooms: 74
Official Description (provided by the hotel):
Big Pines Mountain House is conveniently located in the center of South Lake Tahoe, within walking distance to major attractions - Heavenly Ski resort, the casinos and the Lake itself. We offer clean, comfortable and affordable rooms. Free wi-fi, complimentary breakfast, heated seasonal pool and the location make us the best value in town. Do not leave your pets behind, we will be happy to accept them in our hotel. Come visit us! Our friendly staff is always here to help you to make your Tahoe getaway simply fun! ... more   less 
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Also Known As:
Big Pines Mountain House Of Tahoe Hotel South Lake Tahoe
Big Pines Mountain Lake Tahoe

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