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“Decent Budget Motel” 3 of 5 stars
Review of Big Pines Mountain House of Tahoe

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Big Pines Mountain House of Tahoe
2.0 of 5 Motel   |   4083 Cedar Ave, South Lake Tahoe, CA 96150 (Formerly Viking Motor Lodge)   |  
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Hotel amenities
Offers & Announcements
$10 off room rate
Ranked #31 of 70 Hotels in South Lake Tahoe
GreenLeadersBronze level
Santa Rosa, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Decent Budget Motel”
3 of 5 stars Reviewed November 9, 2012

A well maintained, well managed value priced budget motel. No problems, so very little staff interaction. Exceeds the standards of a typical budget motel.Our room was clean and well equipped with mini fridge and mirco wave, Nice selection of soaps, lotions and generous linens. Breakfast bar not lavish, but better than expect considering many budget motel do not provide any breakfast. The location was excellent for the casino crowd and the lake is just a few blocks away. Our mid week stay was reasonably priced, but apparently, like all Tahoe properties, the weekend is much higher. I would recommend it to friends on a budget that would be happy with a decent room at a value price for the area..

Room Tip: Upstairs is always better.
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, November 11, 2012
Hi James,

We are very glad to see your review!

Please come back soon and support our family business.

Thanks a lot!

Cordially,
Ruben Z
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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271 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 15, 2012 via mobile

For $40 a night I wasn't expecting the world but was surprised at how poorly I was treated by the big pines mountain house staff. I was mislead that my deposit would be refunded at the time of check out. The GM was out for the day and so I dealt with the front desk girls for 6 hours. I was put on hold several times for more than 10 minutes and never received a single apology for my inconvenience. Not only that but the girls gave me attitude as if I was being offensive. You never want to go somewhere where you are kinder to the service staff than they are to you.

nonprofessional, unsympathetic with hair trimmings on the bathroom counter at arrival. this motel doesn't seem to have its $#!+ together so please don't waste your money.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, November 6, 2012
Hi,

Thank you for your review and feedback. Please accept our apologies for the inconvenience you experienced at the hotel. We are a family business that works very hard to improve day by day.

Please come back and give us a second chance.

Cordially,
Ruben Z
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2012

Stayed for 4 nights and found hotel clean, well run and very well situated for everything we wanted to do. Would have no problem with staying again. Didnt use pool but did use private beach which is 10 minutes walk or 2 minutes drive and was quite nice. All in all it was good vaue for money.

Stayed August 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, October 19, 2012
Hi Roy,

Thank you very much for your business and support!

Please come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwalk, CT
Top Contributor
52 reviews 52 reviews
49 hotel reviews
Reviews in 43 cities Reviews in 43 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed October 8, 2012

Booked this motel for four friends traveling west through Priceline. They loved their two nights so much they stayed an extra night. They paid more than double for the last night but they didn't mind.
Clean and very affordable.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Guest Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, October 12, 2012
Hi Sheg,

You have made our day with your awesome review!

Thanks so much!

Please come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Top Contributor
58 reviews 58 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 5, 2012

We spent one night at " Big Pines Mountain House of Tahoe" .
We had a room upstairs. The motel is convenient and quiet, it's a budget hotel.
You can walk to the lake, and as well to Nevada with casinos, restaurants etc.
Small Continental breakfast was ok.

Stayed September 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, October 7, 2012
Hi,

We are very happy to see your review, thank you, thank you, thank you.

Please come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cheshire
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed October 1, 2012

Really difficult to assess this hotel as we were charged two drastically different rates for midweek and weekend. the difference was three times. That made the weekday rate very cheap and good value, but for the weekend rate it falls WAY short!
On the positive side it's easily found, central to the main drag and out the way enough to avoid much main strip late night noise, but still close and handy to get in to local eateries, shops etc. The room had a safe box, the first we encountered on this road trip, so we felt important belongings and documents were safe. The hotel promotes good green policies and supports them well. There's a cheap, efficient laundry on site, which was a nice change from wet items hanging over the shower cubicle each night! There's also a good fridge and freezer in the room.
Less attractive was the construction of the building itself, being very creaky with thin walls, and it seems that many of the lower rate rooms have interconnecting doors. Luckily the room next to us was vacant for two nights but the third made up for it! The rooms form a quadrangle around the parking area which is quite insufficient for all cars so you're best off arriving early. The breakfast was plain nasty - just doughy gunk which was quite unrecognisable to us. Finally, don't expect to find a lot of tourist info in reception. There isn't any.

Room Tip: Seems like most of the low rate queen rooms have interconnecting doors
See more room tips
  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, October 4, 2012
Hi,

Thank you very much for your review and feedback.

We are a family business that works very hard to make your stay nice, easy and affordable.

Please come back soon and let us know how to serve you better.

Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benicia, Ca
Top Contributor
115 reviews 115 reviews
77 hotel reviews
Reviews in 75 cities Reviews in 75 cities
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed September 29, 2012

We stayed 3 nights at the Big Pines Mountain Inn. I think this hotel is a good choice for people looking for a decent budget hotel in a great location. This is an older, 2 story hotel with no elevator. Rooms upstairs may be the best choice for people who don't mind stairs. Our floor creaked whenever we walked in the area between the 2 queen beds.

There was a PC in the lobby for but guests to use but the keyboard did not work well; the mouse worked fine the first time I used the PC but not so well the 2nd time. I did report this to the desk clerk. The continental breakfast was very basic - mainly bagels & oatmeal. One morning, I thought the oatmeal was fine but the next morning it was very watery.

The positives: We were fairly close to the office & Wi-Fi worked great. There was a good size mini fridge that worked well and was quiet. There was also a microwave. For a smallish room, there was plenty of storage space. There was a closet with sliding mirrored doors and chest with 4 large drawers. The TV was not a flat screen but had a pretty good picture.

The bed and bedding were ok. The sheets were a little too small so they come tended to become untucked. For an inexpensive hotel, I found the bed quite comfortable. With the exception of the wall heater, the room seemed quite clean.

The only convenient spot to plug in chargers was by the microwave. There was plenty of lighting from the two ceiling fixtures but it was kind of harsh. There was only one lamp which was located on the nightstand.

The AC was loud & located high up on the wall. It did a decent job of cooling the room. There was a remote control for the AC which had a timer feature.

The negatives: The wall heater put out some heat (from the pilot light?) even when turned off so our room tended to be quite warm when the windows weren't open. The heater was very old & dusty with worn paint. We didn't need to use it so I don't know how well it worked.

The bathroom was very small & in need of refurbishing. The cabinet under the sink needed painting. The vanity/sink was very old with lots of cracks in the sink. The faucet handles squeaked and there was no lever to open/close the sink stopper - you had to open & close it with your hand. The lights in the outdated light bar above the sink put out quite a bit of heat. Some relatively inexpensive updates would greatly improve the bathroom.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruben Z, Public Relations Manager at Big Pines Mountain House of Tahoe, responded to this review, October 1, 2012
Hi,

Thank you very much for your business and feedback, we work hard to improve our hotel and make your stay nice and affordable. We will address those issues and make it better.

Please come back soon.

Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Big Pines Mountain House of Tahoe

Address: 4083 Cedar Ave, South Lake Tahoe, CA 96150 (Formerly Viking Motor Lodge)
Phone Number:
Location: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in South Lake Tahoe
#4 Best Value Hotel in South Lake Tahoe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Big Pines Mountain House of Tahoe 2*
Number of rooms: 74
Official Description (provided by the hotel):
Big Pines Mountain House is conveniently located in the center of South Lake Tahoe, within walking distance to major attractions - Heavenly Ski resort, the casinos and the Lake itself. We offer clean, comfortable and affordable rooms. Free wi-fi, complimentary breakfast, heated seasonal pool and the location make us the best value in town. Do not leave your pets behind, we will be happy to accept them in our hotel. Come visit us! Our friendly staff is always here to help you to make your Tahoe getaway simply fun! ... more   less 
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Also Known As:
Big Pines Mountain House Of Tahoe Hotel South Lake Tahoe
Big Pines Mountain Lake Tahoe

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