Well, what can I say. When making the reservations, the clerk, Jonathan, was very accommodating. I explained that we were coming to Tahoe for our 20th Wedding Anniversary. He told me he would give us his 2nd favorite room because the favorite room is reserved for 2 weeks - good sign - I thought. All I expected was a clean room, not the Hilton, just clean and sanitary. We checked in, immediately went to run around Tahoe, came back for a quick shower. Well, the "spa" in the "spa room" didn't have a door - the shower curtain was approx. 2 ft. away from the "spa tub", needless to say, water on the floor. That was OK, cleaned up easily. Luckily I brought my own iron - when turned on, lights would dim, then the smoke alarm kept beeping. Of course, all of these are easy to handle. Then the main problem - when the guests upstairs flushed the toilet, the toilet leaked a constant mist in our bathroom! HOW GROSS CAN THAT BE!! ALL OVER MY TOOTHBRUSH!!! I immediately called the front desk, of course, no answer. I then went to the front desk. Told Jonathan that this room is totally unacceptable and that we are leaving and wanted a refund - I was told no. (He also told me I should have called - told him I did - no answer) Company policy is no refunds (no wonder). He was sure eager to run my credit card the Friday before we arrived (which as Saturday). But, if I wanted to wait for 1 week (until Saturday) I can call and speak to someone else who would refund all of my money, plus some. Don't think so! I have stayed at the Hilton for less than $134.00 - all I wanted was a clean - sanitary room. Needless to say, we won't be back, immediately called our bank, as well as the Code Enforcement and Health Department. Not a place I would recommend!
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- Also Known As:
- Alpine Hotel South Lake Tahoe
- Alpine Inn And Spa
- Alpine Hotel Lake Tahoe
- Alpine Motel Lake Tahoe