I should have listened to the reviews that said the rooms were dirty and moldy. This motel was absolutely disgusting. There is no reason that I would recommend anyone to stay at Park Tahoe Inn.
Upon entering the room there was a weird smell and the carpets seemed really dirty (they had stains all over). Going into the vanity area there’s a threshold that’s unexpected and easy to trip over (especially at night when you get up to use the bathroom). The light switch was not near the entry of the vanity so that was awkward. Then into the bathroom with the toilet, shower and tiny window with cheap curtain. The shower and toilet seemed OK but when I looked at the ceiling and above the door (inside the bathroom) there was mold and not a small amount of it. So we called the front desk and told them our issues and asked for a different room. They said no problem.
On to the next room. Same weird smell, same gross carpet and even more mold in the bathroom than the first room. Again we called the front desk and told them of our issues and they gave us another room.
Getting to our 3RD!!! room it had the same weird smell and stained/dirty carpet but no visible mold in the bathroom. But in the bathroom you could see where the corners of the floor and baseboards had not been cleaned. They were very dusty. You could also see where the walls had been painted over due to some sort of damage (water, mold?).
The room still did not look anything close to the pictures on the motel’s website. They’re a little dark and have terrible lighting from the fixtures in the room. We were still unhappy with the room but there was no way to cancel our stay since we’d already paid in full online through the booking agent and we didn’t want to waste a couple hundred dollars by forfeiting the room. So we stayed. Which gave us more opportunities to notice more disgustingness in the room.
Behind the console table you could see where people had spilled beverages (coffee, soda, etc.) on the table and it had went down the wall that the table was up against. We didn’t spill anything, this was from past guests. Housekeeping doesn’t look for these things?
Then at about 10 o’clock we went to bed and upon pulling back the covers I found that the bottom sheet and one of the pillowcases was stained/dirty (I don’t know which one). The person staying with me said to call the front desk and ask for new sheets but it was late, I didn’t want to complain again or wait for housekeeping since I was already super tired from our day. So I slept in pants and socks and put a pillow in the bed so I wouldn’t roll past it onto the stained/dirty parts of the sheet.
The next morning we asked for the sheets to be changed (around 11-ish) and told them about the smell and general uncleanliness of the room, they said it would be taken care of and we went on our day. Coming back around 5 p.m. the sheets had not been changed, nothing looked any cleaner but somehow the smell had dissipated. We called the front desk about the sheets and someone came up in about an hour later to change the sheets. I looked at the new sheets and they still had some stains, although they were lighter.
So I have to assume the motel doesn’t purchase new sheets when the stains can’t be removed. Even our bath and hand towels and washcloths had stains. Gross. The owners must be the cheapest people in the world. I’ve never gone to a hotel and seen a stain on any of the linens. And I’ve stayed at inexpensive places like Motel 6.
The next day when we checked out we talked to the manager about our issues and asked if any kind of refund could be given. She said she could refund the $12.00/day resort fee but that was all since we didn’t pay the motel directly for the rooms. Fine, better than nothing.
Last thing is that they somehow have the nerve to call themselves a “resort”. And to charge an additional $12 for it. I don’t know in what way this motel could possibly be considered a resort. They have no “resort” amenities. Their breakfast offerings were terrible and by 9 a.m. on the 2nd day there wasn’t even any coffee left. We didn’t even touch the food. The ice machine nearest our room was broken. The parking is split up in an awkward design. The wi-fi reception was terrible and kicked you off every 30 minutes or so. There’s no pool. And the Temperpedic mattresses, they wasted their money. I woke up throughout the night with an achy back.
In reading some of the other negative reviews after I came home I saw that a staff member had responded to some of the negative review and was very snarky about it. Management, please don’t bother responding to this review, there is no point.
- Official Description (provided by the hotel):
- Park Tahoe Inn is located on Hwy 50 directly across the street from the Heavenly Village/Heavenly Gondola and is 1.5 blocks from the Stateline Casinos. ... more less
- Reservation Options:
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- Also Known As:
- Park Tahoe Hotel South Lake Tahoe
- Hotel Park Tahoe