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“Excellent choice” 4 of 5 stars
Review of Quality Inn & Suites Casino Area

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Quality Inn & Suites Casino Area
2.0 of 5 Hotel   |   3838 Lake Tahoe Blvd, South Lake Tahoe, CA 96150   |  
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Ranked #50 of 70 Hotels in South Lake Tahoe
Nashville, Tennessee
1 review
“Excellent choice”
4 of 5 stars Reviewed March 1, 2013

Arrived in Tahoe for a Three day ski trip. Wanted to stay fairly economically. I shipped my skis and equipment in advance. Called to arrange and the front desk was extremely accommodating. I arrived late on Sunday evening. When I checked in I was told by John, the manager on duty, that my equipment had already been placed in my room and that he had already turned the heat in the room on. Nice touch. Since I was not there on the weekend the place was fairly empty. The next morning John was still on duty and attended to the breakfast area. Excellent job. He offered to prepare eggs, sausage and pancakes. Not gourmet grub but it certainly sufficed. Keep in mind that this is not a five star hotel. The room was clean and the bed comfortable. I will return.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajandra, General Manager at Quality Inn & Suites Casino Area, responded to this review, March 13, 2013
Thank you for your feedback. We truly appreciate your comments on how to improve our customer service and your hotel. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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144 reviews from our community

Traveler rating
    31
    39
    27
    12
    35
See reviews for
23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
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  • Spanish first
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English first
pittsburgh
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 25, 2013

A below average Q.Inn at best - if Quality Inn is so poorly maintained here, I wonder how the un-branded motels/hotels at this location are. To be fair, the Embassy Suites down the road was also downright the worst Embassy Suites I have stayed anywhere.. So maybe a theme here with hotels in S.Lake Tahoe.

First the good stuff -
(1) The reception and breakfast staff were cheerful, pleasant and efficient
(2) Lobby and breakfast/bar area were clean and pleasant
(3) Parking right in front of door of a ground floor room (in winter)
(4) Clean sheets and towels - in contrast to the rather poor room condition
(5) While not the best location (need a car atleast in winter) - is convenient to restaurants, the stateline casinos etc..

The bad stuff:
(1) Extremely dated rooms and bathrooms - very poor condition of carpet, stained bath walls, unpainted doors, non-working door locks, noisy heater. The room appeared to be cleaned by housekeeping alright - but the condition of the appliances and furnishings were so poor that they might as well have been dirty,

(2) Special mention - Grainy old CRT TV - consistent with the old and outdated theme with the hotel


The average stuff:
(1) Breakfast - is below a notch compared to other Quality Inns but reasonable fare neverthless - consisted of - prepackaged cinnamon roll, english muffin, bread, two cereals, oatmeal, fruits, yogurt, pre-cooked eggs, apple and orange juice, coffee.

(2) Room had a working hair dryer and coffee maker. Had a clothes iron and a surprisingly unstained iron board (did not check for working condition)

(3) Had a two-seater table and chairs; 3-small dresser draws;

(4) Front door was thankfully card-keyed - looked funny - a modern card-key reader on a flimsy plywood door - with some new inner dead-bolts and some old non-working ones.

(5) The bed was on the softer side for me - but may have been appropriate for others.

Room Tip: The Ground floor room was very convenient for entry/exit during Winter - though could hear others wa...
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajandra, General Manager at Quality Inn & Suites Casino Area, responded to this review, March 18, 2013
i would like to thank you for taking the time to write this review...we are now changing and updating some off out rooms....
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2013 via mobile

The manager was patient as well as he was so nice to me when I left some important paperwork at the hotel. I called, desparate to check and see if my folder was left at the hotel. John took the time to track it down, make a copy, and fax the necessary sheets I needed right now. He has taken the time to make sure we get the entire folder Fedexed to me on Monday. John, thank you very much!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajandra, General Manager at Quality Inn & Suites Casino Area, responded to this review, March 18, 2013
thank you for your review,,,and was happy that my staff could help you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Van Nuys, California
1 review
5 of 5 stars Reviewed February 22, 2013

My friend and I stayed here on a holiday weekend. That being said, I had low expectations having been in the hospitality industry for years. I was pleasantly suprised. Clean room, The continental breakfast was great, and the hot tub was a welcome attribute after a day of snowboarding. The staff namely John was friendly and pleasant. Thanks for a great experience.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajandra, General Manager at Quality Inn & Suites Casino Area, responded to this review, March 18, 2013
thank you for this resonse...i do feel now with the choice q corner breakfast we offer the best breakfast for customers,and a choice off hot and cold items...its a great start to the day...and john does have a lot of good information on the area...
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San Francisco, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 13, 2013

just stayed at the qualitiy hotel last week.....the hotel is on the older side,but i found the rooms to be clean and warm ,but i must say that the front desk staff where great,,A english guy working there has so much info on the ski areas and sent us to sierra at tahoe,ski resort and this saved us a lot off money as they also have discounted tickets for tahoe($75),,,,,but john does say if you are beginners you canot beat sierra..and i found this to be so true...
Also the breakfast at the hotel with sausage eggs waffles toast juice its a great breakfast...
John also sent us to Primos one night and you get a free desert if you say you stay at the hotel and the second night John sent us to Macduffs pub,,where you get 20% off your bill..

Room Tip: get the king room for a few dollars more
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajandra, General Manager at Quality Inn & Suites Casino Area, responded to this review, February 20, 2013
Thank you for your feedback regarding your stay here at the hotel. Glad everything went well during your visit. Looking forward to seeing you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
1 review
4 of 5 stars Reviewed February 3, 2013

We were did not know what to expect, considering the mix review but we decided to give it a try. The rates were same as other hotels and they were advertising a hot breakfast for free. We were surprised by the size of room and the hot breakfast. We had booked a king bed, which was nice and spacious and very clean. It had a bath tub and a view of the mountains. The breakfast was had a good selection of items including sausage, eggs, and waffles. We really enjoyed the breakfast and it was all that they said it was going to be. The breakfast alone was worth the stay. We will back at this hotel when we come again to ski and recommend it to all of our friends. We saw the smaller room with a queen bed and would not recommend it unless you are only coming to sleep here. The king room is much better and was only a little more in price. We plan to be back in March.

Room Tip: Choice one of the bigger rooms--with a King bed or two beds. The Queen bed room is very small with...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajandra, Front Office Manager at Quality Inn & Suites Casino Area, responded to this review, March 18, 2013
thank you for thanking the time to write this review....we do try to be helpful to all of our customers,,and i do feel that we do one of the best free breakfast for our guest here in tahoe..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 28, 2013

We were on a company ski trip, this was the only hotel available for MLK weekend that can accommodate a large group. I was very disappointed our company didn't book Hyatt and almost refused to go. The Quality Inn is actually much better than I expected. The double queen bed room is good sized; when we arrived in the afternoon, there is lots of sunshine in the room, feel very good and warm. I did check very carefully of every inch of the room, but didn't find any bugs. The pillowcase, sheets, towels are very clean, smell cleanness. The bathroom is very clean too. We paid for breakfast ($7 per person), but lost our breakfast tickets, the Indian manager kindly let us in for breakfast.
Breakfast is not so good though, I'd prefer a hot breakfast before skiiing, but most of the items are cold. There is few selection, for $7 you could eat much better at McDonald.
The carpet of the room definitely needs to be thoroughly cleaned, we found paper, bottle under the bed. We had to wear shoes in the room.
Overall it's a good experience, much better than I had expected.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajandra, General Manager at Quality Inn & Suites Casino Area, responded to this review, April 22, 2013
Dear skier.i am happy you had a good CLEAN stay here at the Quality inn.The rooms are cleaned daily and i happy you found it this way...hope to see you next ski season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Casino Area

Address: 3838 Lake Tahoe Blvd, South Lake Tahoe, CA 96150
Phone Number:
Location: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 70 Hotels in South Lake Tahoe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Casino Area 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Quality Inn & Suites Casino Area Hotel South Lake Tahoe
Quality Inn And Suites Casino Area
Quality Inn Area
Quality Inn Lake Tahoe
Lake Tahoe Quality Inn

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