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“much better than I expected” 3 of 5 stars
Review of Quality Inn & Suites Casino Area

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Quality Inn & Suites Casino Area
2.0 of 5 Hotel   |   3838 Lake Tahoe Blvd, South Lake Tahoe, CA 96150   |  
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Ranked #49 of 70 hotels in South Lake Tahoe
San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“much better than I expected”
3 of 5 stars Reviewed January 28, 2013

We were on a company ski trip, this was the only hotel available for MLK weekend that can accommodate a large group. I was very disappointed our company didn't book Hyatt and almost refused to go. The Quality Inn is actually much better than I expected. The double queen bed room is good sized; when we arrived in the afternoon, there is lots of sunshine in the room, feel very good and warm. I did check very carefully of every inch of the room, but didn't find any bugs. The pillowcase, sheets, towels are very clean, smell cleanness. The bathroom is very clean too. We paid for breakfast ($7 per person), but lost our breakfast tickets, the Indian manager kindly let us in for breakfast.
Breakfast is not so good though, I'd prefer a hot breakfast before skiiing, but most of the items are cold. There is few selection, for $7 you could eat much better at McDonald.
The carpet of the room definitely needs to be thoroughly cleaned, we found paper, bottle under the bed. We had to wear shoes in the room.
Overall it's a good experience, much better than I had expected.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajandra, General Manager at Quality Inn & Suites Casino Area, responded to this review, April 22, 2013
Dear skier.i am happy you had a good CLEAN stay here at the Quality inn.The rooms are cleaned daily and i happy you found it this way...hope to see you next ski season.
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142 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Carlsbad, CA USA
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 9, 2013

I travel globally about 140 days a year, but have never heard of, witnessed or imagined being treated so poorly by a hotel!!! I am also a Choice member, but after this experience, I am not sure that I will ever want to stay at a "Quality" Inn again. First, I was here for work through New Year's this year, starting on the 29th. They threaten you that if you have anyone in your room after 10p or 11p that they will charge you an additional $50 per person!!!! Now imagine that you are already paying $265 a night for a horrible room on the first floor with cars coming and going outside your door all night. Second, this place is dangerous! They don't do anything about the ice in the driveway or sidewalks and there are huge icicles hanging from the roof upstairs. One of the icicles fell on my Jeep and cracked the windshield! Lucky it wasn't a person, or they could have been seriously hurt! Lastly, and most importantly, we were packing in the morning after working until 3am on New Year's Eve for the SnowGlobe Festival. We got a knock on our door with this extremely mean and BRUTALLY unfriendly person named John Ashton, the Front Desk Manager, who, upon opening the door, he yelled at us that if we weren't out in 5 minutes we would be charged for an entire extra day stay!! Now mind you, this was about 7 minutes after their 11am checkout time!!!! ...and we had been staying here for three nights at their most expensive rates of the year! I was blown away. Do Not Stay Here! These People are Horrible and Do Not Deserve Your Business!!!!

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corralejo, Spain
1 review
4 of 5 stars Reviewed December 23, 2012

I spent a week there just a week ago me and my partner.we come every year for skiing and always stay here we dont spend much time in but its really warm and breakfast is great john at the front desk makes the stay fantastic and if you want a tip on where to eat or what to visit hes the guy youve got to see

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 10, 2012

I have stayed in many of the hotels on Tahoe Blvd, John and Dee at the front desk is why I stay here these days. Their friendly and helpfull. The breakfast is good and the coffee is always ready. The rooms are clean and price is a deal...The location is in the middle of everything in south lake Tahoe.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rajandra, General Manager at Quality Inn & Suites Casino Area, responded to this review, January 4, 2013
Thank you ben for taking the time to write this review....Its always a pleasure when you stay with us...and hope to see you soon....
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Torrance, California
1 review
3 of 5 stars Reviewed December 2, 2012

Like the other reviews, the hotel is older and needs a good update. Room was clean. Breakfast was very good and John made it himself. (There were only a few rooms rented that night). John was very helpful giving us recommendations for the area and he was enjoyable to chat with. The lobby and area was nice and the fireplaces were warm and cozy. I would stay again just to chat with John.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajandra, General Manager at Quality Inn & Suites Casino Area, responded to this review, January 4, 2013
thank you for taking the time to write a review,,John has been with us for a few years now and has plenty of info to share with our guest at the hotel..
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San Diego, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 6, 2012

We stayed at the hotel during Labor Day weekend, and actually got one of the last rooms. It's somewhat of a dated place, that could use some modernizing and refurbishing. The room was clean. The breakfast in the morning was really good, with a nice varierty. There was fresh made waffels and blueberry pancakes, boiled eggs, yogart, and hot and cold cereals. What made the place, was how nice and kind the staff was. They went out of their way to make you feel welcome. We paid premium price for the room over the holiday weekend (Labor Day), so overall we just feel fortunate to have a place to stay, but would probably rate the room higher if we had paid closer to the normal non-holiday rate.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
5 of 5 stars Reviewed August 21, 2012

We had never been to Lake Tahoe before and John made fantastic suggestions for places to visit and good restaurants. The hotel is very clean. Offers a yummy breakfast (with blueberry pancakes!). It was VERY affordable too. I was traveling with my mum and she loved the swimming pool. Was great to be able to do some laundry too with an onsite laundry facility. I slept really well there. High recommend this hotel -- AND Lake Tahoe. Beautiful spot!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Casino Area

Address: 3838 Lake Tahoe Blvd, South Lake Tahoe, CA 96150
Phone Number:
Location: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 70 hotels in South Lake Tahoe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Casino Area 2*
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Also Known As:
Quality Inn And Suites Casino Area
Quality Inn & Suites Casino Area Hotel South Lake Tahoe
Quality Inn Area
Quality Inn Lake Tahoe
Lake Tahoe Quality Inn

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