We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Customer Service in Full Effect” 5 of 5 stars
Review of Holiday Inn Express South Lake Tahoe

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added Holiday Inn Express South Lake Tahoe to your Saves list
Holiday Inn Express South Lake Tahoe
2.5 of 5 Hotel   |   3961 Lake Tahoe Blvd, South Lake Tahoe, CA 96150   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #18 of 70 Hotels in South Lake Tahoe
Los Angeles, California
Top Contributor
67 reviews 67 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
“Customer Service in Full Effect”
5 of 5 stars Reviewed November 6, 2012

Its only human to make a mistake, it is what you do after that makes a difference. Little touches make a big difference. We asked for a roll away bed for our 4 day stay and were told at the last minute that it was not possible due to fire laws. It was then that this could have turned sour yet the effective customer service skills of Indee at the front desk made this hotel earn 5 stars. She fixed the issue right away, took 10 minutes to tell me about all the great things Lake Tahoe has to offer, and even handed us maps and coupons. She even suggested where to get dinner. This is what its all about.. period. I can overlook the dated decor, not so great breakfast, no lake view, and proximity to a busy street but you can't overlook great service. I am very grateful to her great service and will definately stay again, thanks Indee!!

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Holiday Inn Express South Lake Tahoe, responded to this review, November 8, 2012
Dear Waitingtoexhale,

Thank you for taking the time to comment on your recent stay at our Holiday Inn Express in South Lake Tahoe,CA. It is true that the fire code does not allow us to add a roll-away bed in our Two-Double-Bed rooms. This is because there would not be sufficient space to navigate for evacuation in case of an emergency. However, a roll-away bed is allowed in every other type of room that we offer. I am very happy to hear that our front desk associate (Indee) was able to turn the situation around for you. Your kind words will be communicated to all of our staff, especially Indee. We look forward to seeing you again in the future, have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

321 reviews from our community

Traveler rating
    116
    154
    37
    6
    8
See reviews for
100
106
13
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Providence, UT
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 20, 2012 via mobile

Older hotel but well maintained. Our room was very comfortable. The location is convenient to restaurants and to casinos if you are so inclined. This hotel is a short distance from th ed Nevada state line.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Holiday Inn Express South Lake Tahoe, responded to this review, November 2, 2012
It is great to hear that you enjoyed your recent stay at our Holiday Inn Express. We are happy to provide a clean and comfortable atmosphere! Your kind words will be communicated to our housekeeping staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 19, 2012

Even though this Holiday Inn is an older property everything was 5 stars! The young ladies at the front desk were friendly and accommodating. The location was ideal and walking distance to everything for eating, shopping and playing. There's lots of free parking and the complimentary breakfast is the normal Holiday Inn spread. Their water tastes second best after ours back home, thus no need to go out and buy bottled water there for drinking. We will definitely be back!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Holiday Inn Express South Lake Tahoe, responded to this review, November 2, 2012
We are very happy that you had a wonderful stay. Thank you for your kind words about our friendly staff. Our city is proud to have such great tasting drinking water and it is definitely a bonus to not have to buy bottled water when staying in South Lake Tahoe. Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Top Contributor
138 reviews 138 reviews
86 hotel reviews
Reviews in 92 cities Reviews in 92 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed October 17, 2012

Very nice place with welcoming and friendly staff. Complimentary breakfast good. My only complaint was that I thought we just had a few yards to walk to the Lake, but that was private land so we had to walk along the road a fair distance before accessing the lake. It is a shame that so much of the lake access has been bought privately.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Holiday Inn Express South Lake Tahoe, responded to this review, November 2, 2012
Thank you for your review of our hotel. We are happy that you had a good experience while staying with us. The nearest public beach access is less than one mile away. Like you, we wish that there was less private access too. I will make sure to convey your comments about our "welcoming and friendly staff" to my co-workers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 45 cities Reviews in 45 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 4, 2012 via mobile

We are fans of holiday inn express and have stayed in them all across the USA this one is quite old and in need of some upgrading, that said the room was clean and well presented, the staff are exceptional, the receptionists were helpful, happy and obliging the breakfast was up to HIE standard, there is no fitness room which we look for, all that aside the inn is well situated close to restaraunts and most of the sights... It represents great value, Would we stay again? Yes, if you do you won't be disappointed, alan and Penny

Stayed October 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BASINGSTOKE
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 1, 2012

Stayed 2 nights here. Great base for South Lake Tahoe. Compact room but all the facilities and very clean. Free wifi. Just offset from main road but did not notice noise at Night Good pool . Used Laundry - washer and drier, $2 including powder. Just across the road from Raleys supermarket, short walk from ski-lift and shops, and easy walk to Casino at stateline. Friendly staff and good breakfast. Thoroughly recommend staying here.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 25, 2012

Arrived with a group of 5 at 3pm, one king, one double and a king with jacuzzi and fire place.My room was not ready until about 4 pm,not a good start after a long drive.Went down to reception at about 5 pm with some questions,the young lady was busy while the other lady was outside the front door sitting on the seat having a smoke .Things did get better from there, a handy location,clean and tidy rooms , all three and a chance to catch up on laundry. The ladies who made up our room everyday were pleasent and well worth the tip we left. Apart from our shakey start i would recommend this inn, but check out prices of all hotels close bye

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express South Lake Tahoe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express South Lake Tahoe

Address: 3961 Lake Tahoe Blvd, South Lake Tahoe, CA 96150
Phone Number:
Location: United States > California > Lake Tahoe (California) > South Lake Tahoe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in South Lake Tahoe
#16 Family Hotel in South Lake Tahoe
#16 Romantic Hotel in South Lake Tahoe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express South Lake Tahoe 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The Holiday Inn Express, South Lake Tahoe is centrally located on Hwy 50, nestled in the heart of South Lake Tahoe. Getting here is fast and convenient too. Only 60 miles from the Reno Tahoe Airport with shuttle service or auto rental available. We are the ideal place to enjoy fresh mountain air, beautiful scenery and natural landscaping. The Holiday Inn Express is just minutes from Lake Tahoe, Nevada Stateline Casinos, Skiing, Horseback Riding, Shopping, Movie Theaters, Boat Cruises, and so much more! Our facilities include an Seasonal Outdoor Pool and Spa, and year round Indoor Spa and Sauna Room. We are a completely Smoke-Free facility. Our hotel features include Complimentary Express Start Breakfast, Free Wi-Fi Internet Access and Local Phone Calls. You are close to Restaurants and Night Life yet amid graceful Pine Trees. Visit South Lake Tahoe, CA and Stay Smart at the Holiday Inn Express. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Orbitz, Priceline, Travelocity, Hotels.com, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Holiday Inn Express South Lake Tahoe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express South Lake Tahoe Hotel South Lake Tahoe
Holiday Inn Express Lake Tahoe
Holiday Inn Lake Tahoe
Lake Tahoe Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express South Lake Tahoe, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.