Really a 3.5, but Trip Advisor does not allow for that so I'm rounding up:) Stayed with my wife on a Saturday/Sunday night in a suite on an excellent fall special deal. For the price ($108.75 per night before taxes) we felt it was a good deal, but not really the place to go for a romantic weekend getaway. The room-size and the in-room kitchen is perfect for a family getaway, however. King-size bed in the bed-room and sofa bed in the living room with space for at least a rollaway or some sleeping bags. They have a DVD player with the TV in the living room. If you want a great place for a family getaway that does not break the bank then I think this is it. We had a 2nd floor room next to the road, so definitely ask for a top floor room that faces the pool so you don't hear the traffic. There was some toothpaste stuck to the wall in the bathroom that was missed by housekeeping and the entire room had the smell of an oven that was just cleaned. I'm guessing they just use the auto-cleaning feature on the oven when it has been used and guests check-out, but unfortunately the smell has evidently permeated into the draperies, carpet and cloth furniture, because although we left the windows and balcony door open all day Sunday while we were out, as soon as the room was closed up the smell came right back. It was most noticeable when you first came in from the outside, and once you were in the room for a bit it wasn't bad enough to make us want to move rooms, but it detracted from the overall experience. The room was a bit dated, and could use some maintenance touches. There are also no screens on the windows or the balcony door if you happen to stay in the summer and like fresh air. The pool was already covered for the winter, but it appeared that the two person sized Jacuzzi was still available for use. The fitness center needs some work, there are not enough different size-dumbells or plates for the single bar they have in the room to get a decent work-out. The universal machine was broken. Did not try out the treadmill or the stationary bike. The resort is perfectly located within walking distance to the Gondola at Heavenly, the shops, Starbucks, the Rocky Mountain Chocolate Factory, the Casinos, and the state park across the street. So close to the state park in fact that the wildlife swing by on occasion and use the facilities. On the way back to our room from Starbucks about 8:30pm Sunday evening, a balck bear was climbing down from one of the trees right alongside the building we were staying in:) The staff that we met at check-in and check-out and the lone housekeeper we saw during our stay were very friendly, helpful and informative. Although I only took advantage of the Starbuck's coffee at their complimentary continental breakfast, I felt again, that even offering a complimentary continental breakfast for the rate we were paying was an excellent deal. They have a bar in the main building (lobby check-in) but we did not stop by. They also have an upstairs game room with a few coin operated video games and coin operated pool table. I doubt just the two of us will go back, but we will certainly make this our top choice when we go up with our children.
Topmost floor overlooking the pool.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Old Man River,
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Thanks for taking the time to write such a detailed comment. I first want to apologize about the automatic oven cleaner and the smell that transpired. We certainly always take advantage of those type of cleaning opportunities and we will investigate to see if there are opportunities to minimize or eliminate any smell that transpires. We are excited that you took advantage of our complimentary Starbucks coffee & we are excited about being able to offer this to all of our resort guests. As much as we are setup perfectly for families, I encourage you and your wife to come back. Starting on December 1, we will have complimentary wine and cheese receptions in the bar Monday-Friday, exercise classes, to name just a few amenities applicable to a couple wanting to get away.
Hope to see you!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.