I have always relied on Trip Advisor in researching new destinations and accommodations and for the first time I feel let down on this one. Giving this place 2 stars is generous.
Check in was stressful. Arriving 12 minutes early, they told me my room was not ready and to return at 3pm. I did, they told me my room was still not ready and to come back after another 15 minutes. After repeating this process 3 times, they finally found us a room with a 'lake view' as I had paid extra for.
One of the considerations in choosing this hotel was that they allowed pets. When we checked in, the contract stated an additional $10/night charge for undeclared pets. I mentioned we did have our dog since the booking process had never allowed for adding that specification and they told me it would be an additional $20/night for my dog. Even though the form said $10, he insisted he had to charge me the $20/night fee regardless of what the contract said. This was par for the course throughout our stay.
Having been in our room for all of 1 hour, I was changing and had someone walk into my room. I believe the front desk assigned them to the same room because they entered with a key card. I didn't bother to ask as I was in a compromising position. Overall, the hotel is older and not very well kept up. I'd guess a good 30 years old with minimal updates (if any at all).The bathrooms have a sewage smell. We had very limited hot water. It ran cold after a few minutes. Ice machines are empty, toiletries are affixed to the wall in larger community-use style pumps.
Speaking to the front desk about the pet fees, being walked in on in my room, water temps proved a waste of time as they told us 'we'll call you'. I bet.
- Also Known As:
- Best Western Plus Timber Cove Hotel
- Best Western Plus Timber Cove Hotel South Lake Tahoe
- Best Western Lake Tahoe
- Lake Tahoe Best Western
- Reservation Options:
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