“Eh... (Looks and Price are Deceiving)”
We booked through Expedia - it was a GREAT DEAL and we were looking forward to what the trip had to offer. We were hoping to enjoy the beach! Unfortunately, the weather was poor (rainy and cold) and we did not get to take advantage of what the hotel had to offer.
- Central location to South Lake Tahoe - easy access to lots of shopping, restaurants, and casinos
- Beach front property and very picturesque
- WiFi was easy to use and about 5mbps down 1mbps up
- The room was EXTREMELY small (estimated 300 sq.ft. which includes the bathroom space)
- The service we received was below par and was unwilling to work with us
- The beach was littered with goose and duck droppings
- The tv seemed like it would die at times
- No microwave and mini fridge
- Their sister restaurant did not offer room service and Kitchen34Eleven seemed pricey
- We charged a $50/day deposit, which was not disclosed upfront
Given that the weather was not cooperating, we had to spend more time in the room than we had previously planned. When we got there, it looked like they did NOT have full capacity and they had their "VACANCY" sign lit up the whole 4 days we spent there. We were placed in the 2nd floor - to which we had concerns about noise. We requested for us to be moved to the 3rd floor and we were told that "they did not have anything available". When we got to our room, we were wondering where our "Lake view" was - but the lake was visible from the porch toward the back. As mentioned, we tried to order room service... We were happy that we got pizza delivered without issue.
The fireplace/heater worked great - but can get loud when you are sleeping. Between that and the noise from the guest above, sometimes falling back asleep was futile. We found out the next day we were charged a "$50/day deposit" - which wasn't an issue, but would have been nice for the front desk to divulge that info when we first checked in.
The place has a lot of potential. It has a great location and very romantic setting. I think hotel service could be better - and despite the small room, better amenities can be offered.
If you book this hotel, try to get a room on the 3rd floor as noise is an issue
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 13, 2013
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Thank you for taking the time to write. We apologize that our services did not meet your expectations and want to do all that we can to remedy that. As you may know, we have a new name and new ownership as of December 1, 2012. We are in the process of making a lot of changes, both to the physical property and to the service standards. We are currently renovating our rooms, so that may have been the reason a 3rd floor room was not available. I am curious as to which room you were in, as the fireplace should not make any noise at all, and we want to make sure the one in your room is repaired.
You are so right when you say that the property has a lot of potential. Over the next several months, a lot of changes and updates will be happening, including launching a summer program with daily activities (rain or shine!). I hope you give us the opportunity to welcome you again. If so, please ask for me or for our general manager as we would like to apologize in person and see if there is anything we can do to make your next stay absolutely delightful.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.