I booked online at the hotel website for a beach facing 2 double bed room. Arrived at the hotel, and they couldn't find reservation. They have 2 systems (pegasus and their own) and my reservation didn't get recorded on their hotel system. They commented that this is a constant issue for them and next time please use expedia or call directly. Half an hour later, I got keys to a single bed room. Went back and this time got keys to two double bed, parking lot facing at the price of beach facing. Went back and corrected rate. I thought that they are having growing pains after converting from Best Western until I saw my credit card bill. I was billed twice, once by the hotel and second time (their claim) pegasus. I have called and left message for their manager 4 times so far. No return calls. Now I am working with credit card company to remove fraudulent charge.
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- Also Known As:
- Best Western Plus Timber Cove Hotel South Lake Tahoe
- Best Western Lake Tahoe
- Lake Tahoe Best Western