Second stay here. Obviously the first stay was good enough to get me to go back... this time, they were really struggling. We stayed for five nights and never had a working TV. The front desk staff blamed it on a satellite outage but was standoffish and refused to actually check the TV... of course the TV was working in their bar during this conversation so it likely wasn't a satellite outage and I'm sure it wasn't out for 5+ days. The hot tub was out of service for our entire stay. Housecleaning was inconsistent and often after 3pm when we had returned to the room to change for dinner or other events, so we didn't get our room cleaned. Outside doors were left wide open all night, which in bear country with a room at the end of the hall was a little concerning. Beds are comfortable and rooms are mostly clean. I like the idea and the look, but would need better operation to go back. Location is good - walking distance to Harrahs/Stateline and Marriott/South Lake Tahoe attractions.