We stayed here on a Saturday night in November before the ski season started and got a very reasonable deal on the hotel.
Our room was excellent - clean, quiet (even though we were not on the top floor), and well-appointed. Toiletries and towels are nice. There is a coffee machine the room (but I wish they gave us teabags too, not just coffee). The only issue is that the hot water takes a long time to come on - you have to run the taps and waste a lot of water before the shower got hot. (It did get hot eventually).
When we arrived, the hotel had lost our booking. However, we had the booking receipt, and the issue was dealt with quickly and professionally. We were given a free drink at the bar whilst we were waiting, and our room was upgraded.
The hotel has a really nice vibe. The bar area (next to the reception) is very cozy and well-decorated. The location is great - about 2 minutes walk to the Heavenly Gondola.
We would definitely stay here again.