This is a difficult review to write because some things deserve a score of 5 and others a lower score. First the good:
- the staff were excellent, on reception, in the bar and in the breakfast room in the morning. They were extremely friendly, helpful and courteous. In fact they couldn't have been better if they had tried.
- check in and check out were so easy
- the breakfast was wonderful. The cooked breakfast used good quality ingredients - the bacon and sausage in particular were excellent.
- the towels were good
location is good in the country
Next the not so good:
- the room was very small, almost not enough room to swing a cat!!!
- the decor was OK, the red on the wall behind the bed was lovely but unfortunately someone had tried to was a wall which was white and had done so badly and marks were left
- there were cobwebs around the room
- several handles were missing from drawers and wardrobe
- the room was ground floor but the window had no lock to stop it opening wide for someone to climb in from outside - we had to have the window closed all night
- the bathroom was appalling - dirty, miniscule in size, too small shower, shower head adjusted so that only a handful of the holes for water were used and you could not adjust it to get a stronger water flow, flooring was coming up,the fittings (shower, toilet and sink) were old and dated, tiling was dirty
- no hair dryer in the room even though the website says there was
- tables outside in the courtyard immediately outside the room so that people could look into the room, no net curtains
- the curtains were tatty, torn and at both ends they had come off the curtain hangers but could not be put back on because they were broken
- disappointed that the name gives the impression of an old style place when it is actually very modern and in some ways soulless
It is a pity because the staff and the location deserve better than this in terms of the building and rooms
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