I took my brother and his family from Homer Alaska to Red Robin as a treat to his two kids. I rarely eat at Red Robin because I find their food pretty ordinary and over-priced. The waiter initially was attentive and took our order promptly. When we got our meals I noticed that they came with few fries. Not to worry, I thought, because they offer "bottomless" fries. But the waiter came by only one time to refill waters and left quickly without asking if anyone wanted additional fries. Not a big deal, but I know my nephew wanted more. The next time we saw the waiter he came by quickly with the bill and then left. As I was signing for payment, my 12-year-old niece pointed out that she had ordered just a milkshake, but they had brought her the higher-priced "monster" milkshake. Sure enough, the bill showed that they charged us for a "monster" milkshake. After deducting the difference from the waiter's tip, I saw him on the way out and asked why he had served the "monster" milkshake without informing us. He became quite defensive and told us that he was taught to do that and that they would adjust customer bills, if requested. Upon telling him I found that practice less-than-honest, he retorted: "So much fuss for $1.50". We were taken aback by his brusque response and how oblivious he was to the real issue of honesty, not the amount overcharged. I won’t be going back to Red Robin if they train their employees to employ such unscrupulous tricks to increase their profits. Nor could I recommend them to anyone who asks.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.