I checked in and they didn't have the room I had a reservation for. Did not have the rate advertised and quoted, but were happy to put me in a double room at additional cost. This stay cost me more than double the quoted monthly cost. I was here a month and they never seemed to have a single room during the entire stay. They preferred instead to save the rooms for guests only 1 or 2 nights. At a higher rate..of course.
The staff were impolite, not helpful and just purely lacking in any sort of customer service skills. Understandable considering the Management is the epitome of rude. In fact she treats customers so poorly it is understandable the other employees follow suit and probably receive kudos for bad behavior.
There was dog crap everywhere around the property.
Our mini refrigerator broke in week 2 and a replacement was never brought to the room after repeated requests. 3 weeks and still no replacement.
Housekeeping? There was non. However you are more than welcome to to borrow a vacuum if they feel like taking the time to get it for you.
We could get a bath mat only once during the stay. Could not get a new bedspread either.
The beds are the hardest, most uncomfortable beds I have ever attempted to sleep in
The parking lot is a haven for dealers and hookers are abundant, if that's your thing. I was approached more than once.
ENJOY!! AS FOR ME NEVER AGAIN!!!
BELIEVE ME THIS REVIEW ONLY SCRATCHES THE SURFACE OF WHAT IS WRONG HERE.
- Also Known As:
- Crossland Spokane Hotel Spokane Valley
- Crossland Spokane Hotel
- Extended Stay America Spokane
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