I am not exaggerating when I saw this was absolutely the worst hotel I have ever stayed in. The main problems were manager knew of problems and knowingly put us in that room. When checking out her comment was, "Oh, ya I knew those beds needed to be replaced." Well then why did you put a family of 5 in there! I have slept more comfortable camping, sleeping on dirt! The place was mostly dirty. There was a hair in the "clean" folded dishtowel on the counter. The comforter also had lots of hairs woven into the fabric. The sink did not drain well. ALL NIGHT LONG there was a very loud humming from the refrigerator. I had three exhausted kids who were asleep when I noticed it (TV was drowning it out I guess) otherwise I would have asked for a different room or maintenance to look at it. The most annoying part was the next morning, I was taking a long shower (because the beds were so hard, I was trying to relax). Apparently, a hotel employee knocked on our door and asked if we had leaked water on the floor. No, the floor was dry. Apparently my shower was causing water to leak on the room below us! Best part was when my husband asked if we needed to not shower then. Since there were 4 more of us that needed to shower that day. The hotel employees reply was, "No, if its a problem they will complain again." As I was showering off I notice a bug on the curtain! I told the manager at checkout and her reply was, "Oh it was probably a rolly polly bug." I told her no it wasn't and I had a photo....her jaw dropped. Seriously! I was so furious. There were a bunch of other bad things about the place that I don't want to waste my time mentioning. Needless to say I requested a refund. I had to call Priceline and go through that whole hassle to get a refund. We checked out as early as we could because we didn't want to be there any longer than we had to. Steer clear of room 222 (right above the office).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 12, 2013
Thank you for taking the time to review your recent stay at Crossland Spokane - Valley. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay with us wasn't 100% satisfactory. Please understand how truly sorry I am. The experiences you described are truly regrettable. Our hotel is passionate about maintaining a comfortable "home away from home" environment. We have determined that it was in fact a guest who knocked on your door about the shower. The matter of lack of cleanliness does disturb me. We have taken your comments and learned from them to train our staff better. I am proud of the staff and do receive compliments frequently on their hard work. But your comments remind us that despite all of the regular praise, we still have room to improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.