I had been looking for a hotel specifically that could grant me a late check out (my boyfriend works graveyards and needed to be able to sleep during the day), I contacted this facility 3 different times prior to even booking my reservations and all 3 times was advised that a 1pm check out would be no problem. Upon check-in, the young lady who checked me in (not wearing a name tag) said that if Linda (the first person I called and spoke to) authorized a late check out it would be fine since she is the general mangaer. I told her that I had also spoken to a gal named Kim who said she would notate my reservation of the late check out and I was told there was no note. (aggrivation #1). I was told that once my boyfriend came to meet me they would need us to come in to the office and provide them with his vehicle info, so when he did arrive we did just that. Walking into the office the girl behind the counter had a sour puss on her face. I told her we just needed to leave my boyfriends vehicle info and when I noticed her name tag said 'Kim' I said to her "We spoke on the phone the other day ..." and Kim proceeded to cut me off and say "I know! and I never told you that you could have a late check out!!" She had extreme attitude and at that point I was pissed and said I wanted to speak to Linda the GM who originally authorized my late check out. She told me that I couldn't reach her until 7am. My boyfriend proceeded to pull me out of the office and cause me to calm myself. We proceeded to go up to our room (which we had requested a smoking room and were told that none were available) and get situated. I had gone grocery shopping and had planned to make us dinner. As I was unloading the food items we had, I noticed the refridgerator was not even cold. I cranked it up to MAX and prayed my food wouldn't spoil. In the mean time, my boyfriend turned on the air conditioner since it was muggy and warm outside. We left to go run a few errands and were gone well over an hour to return to a warm room. The a/c didn't blow cool air at all. I went to start cooking dinner (since the kitchenette was the #2 reason I chose this hotel) and quickly learned that only one of the stove top burners worked. This made it challanging to cook and keep everything warm and done at the same time. After dinner I went to lay down and my boyfriend went to take a shower and the way the shower is set up combined with the extremely intense amount of water pressure the water flows right out the shower on to the floor. This entire experience was truly just horrible. I wouldn't reccommend this hotel to my worst enemy!
- Also Known As:
- Crossland Spokane Hotel Spokane Valley
- Crossland Spokane Hotel
- Extended Stay America Spokane
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