-The rooms are clean - excelent
-The facilities are great, compare to the other hotels in Flores
-The breakfast buffet is good enough to accommodate the guests not really excellent
-I probably was not lucky enough for having the upside down service from them the tour to rinca island and renting the boat for 1 day fishing tour, We have ordered 3 weeks ahead for the fishing tour on the 21st of August, and Rinca island tour for 5 persons on the 22nd of August. They sent us the reconfirmation already and even 2 days before our arrival. On the day we had the tour, the boat was not ready, and they've risen up the price for mostly 2 times than the price that they have offered us (finally they have agreed to accept the price that they have offered for the first time)
The next day for our tour to Rinca Island, they asked us to standby at 6.30 am to take us to the harbour for the tour. We were waiting up to 7.15 am nobody came, we asked the front office about our tour, they could not find out our reservation. The manager did not do anything just walk arround like a nut chicken. Finally the lady (Ryan?) has got the seat for 5 of us for the tour. Arriving at the harbour, we just found out HE DID NOT RESEVED THE TOUR FOR US.
Please to make sure when you arrange any tour
-on the 20th of august on our arrival we came to the restaurant at 8pm, ordered 1 gado-gado (peanut salad), 3 fresh garden salad with thousand island, 3 carbonara pasta and 1 rice with grilled fish, our order ready at 9.30 pm
-Having massage with Ms Mila, the bathroom is so dirty with scale and dirts (probably is not cleaned after used before), and she should be asked to turn off the television and light when giving me massage (they use room 318 for the massage room)
-The most positive thing is, Mr Linus - the owner of the hotel, is quick to response for the needs of the hotel
-The hotel will be great if they can improve their staffs competency to acomodate their guests
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.