Out third time at sensatori tenerife.
On previous visits i would have given 10/10 but this time (mid November) I would give it 6/10 - Unfortunately standards are slipping.
1. Whereas before we thought the hotel was well staffed this time it was difficult to find staff - especially at lunch and dinner. Quite often we would see waitresses running to and fro. Sometimes trying to get a coffee at breakfast was more trouble than it was worth. Often we would be sat at a table with no cutlery - then have to go get our own cutlery rather than wait for the staff to notice.
2. There were so many children it felt like kindergarten at lunch and dinner. There is an adults only dining area but try to get a seat there!! I remember at one dinner being surrounded on all sides by 13 children under 5 - many of them screaming the whole time we were there. Don't get me wrong I'm not against families on holiday but I did not expect to dread mealtimes due to the number of screaming kids. If you go to a "family" hotel you expect it - but this is Sensatori. It's sold as as place to relax your senses - well at mealtimes are senses were under attack from every quarter. A horrible experience.
3. We were there 7 nights. The first night the restaurants were booked up so we opted for Pangea (the buffet meal). The second night we tried to book a restaurant - all booked up so we ate at Pangea again. The third night all booked up. We complained and managed a table - but who wants to complain to get a meal? The fourth night all booked up. Bear in mind the restaurants don't open on Sunday (except ocean which is the worst) so we were quickly running out of options.
4. The entertainment!! We've had such an amazing time on previous visits but this time it felt embarrassing. It's as though the singers try to out-do each other by seeing who can sing the most obscure song possible. We looked around the room in the bar and attention directed towards the singers was minimal. Bring back Charlie green. And don't even dare talk of the Elton John show. Perhaps the worst performance I have ever seen - not fit for butlins I'd say.
From these comments you would think I hate the place - I don't - but I definitely think its not what it was. Something very special has been lost and I believe it's the fault of cutting back on staff / recruiting entertainment that's not up to par / filling he hotel with families and young kids / not concentrating on the small things that make a stay memorable.
Pick yourself up sensatori otherwise you're going to generate a bad reputation.
If you've already booked your trip here don't be disheartened - it has many pluses - especially the relaxing gardens and the food is generally very good. Wifi free in room too!! And the rooms are beautiful and well cleaned and maintained.
- Official Description (provided by the hotel):
- With its privileged Oceanfront location, offering spectacular views of the island La Gomera and Mount Teide, the Gran Melia Palacio de Isora Resort is perfectly integrated in the South west coast of Tenerife. This stunning Design hotel is situated in the fishing village Alcala, a beautiful unspoiled area at five minutes driving distance from the amazing Los Gigantes cliffs. It offers an attractive and inspiring proposal to experience new sensations and to live magic moments. ... more less
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- Also Known As:
- Gran Melia Palacio De Isora Hotel Alcala
- Gran Melia Guia De Isora
- Palacio De Isora Gran Melia
- Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife