We have just returned from a 7 day holiday in this lovely hotel. We paid for full board which was really nice and all you needed really at a resort like this one. If you are going to go 'all inclusive' then just find out what it includes before you book it. I say this because, when we got to the hotel we were told that we could upgrade for 35 euros a day to an 'all inclusive' silver package which includes soft drinks (freshly squeezed juices not included), white wine, red wine, rose and beer throughout the day (full board is only these drinks at breakfast, lunch and dinner). Now, if i had booked 'all inclusive' I would be annoyed that the drink variety is limited. You could then upgrade to the gold package which was about 70 euros a day per person and that included all drinks e.g. cocktails, spirits, tea, etc. So an 'all inclusive' package, in my opinion, isn't really worth it, you might as well just book full board.
At breakfast and dinner we always waited for about 5-10 minutes to wait for a table outside (in the adult only section) which was quieter and a more relaxing/romantic atmosphere. The food was good, always varied and there was also 3 restaurants that are included in your full board package which made a nice change from the main buffet restaurant. The service in the restaurant was good but you literally had to chase the waiter around the restaurant to get another glass of wine or beer, and by the end of the week this had actually got slightly tiring.
The rooms were lovely and very spacious and the attention to detail did not go unnoticed e.g. two sinks in the bathroom (this may sound silly but as a couple we are always fighting to use the sink when brushing our teeth together, but having two sinks made the process a lot happier :)). There was a door which slid across from the room to the hall, which kept the hall and the room and the bathroom seperate. Now this may not be important to some people but for us, because my partner is a light sleeper, it is much better to have a door before the main door so that there is less chance of any noise coming through in the evening when people are going back to their rooms. The doors are also self closing so that they don't slam shut. The rooms were really quiet and we only got woken by our noisy neighbours two nights out of the 7.
There were quite a few sun chairs but if you want a good space then be prepared to try and get out there early :)! But my partner and I got out there about 1030 each morning and we always got a decent space.
They have a system in place which is suppose to help the environment and your pocket. You have a 'help the environment' (something like that) card hanger that you can hang on your door (before 8am in the morning), this will mean that on that day, the cleaner won't come and clean your room. This earns you 20 euros credit which you can put towards a spa treatment, drinks at the bar or hire beds by the pool. This is really good and my partner and I did this 3 times which earnt us 60 euros. We had a 95 euros Bali bed experience which included a bed at the pool, champagne, food, after sun, sun cream, newspaper and a fruit selection. At the end of our stay 60 euros was taken off our hotel bill which meant we paid 35 euros for this bali bed experience. So this is a really good idea as it saves money and lets you do things you may not have been able to afford (we didn't need a cleaner everyday so it worked out well).
I really liked this hotel but I did feel that there is too much of a hierarchy, for example, there are many areas that are cordoned off, which are only available to "red level" guests who have paid a lot more money to be there. I think if you pay to go to a nice hotel, you should be able to experience all of the hotel without feeling that you have been put in the "economy" section of the hotel (saving the better service and smilier faces for the people that give them more money). It may be a negative attitude but I just felt that it was always a matter of "look what you could have" rather than what you had. Overall though, it is a nice resort, we had a lovely holiday and we both went back a stone heavier from the lovely food :)!
- Official Description (provided by the hotel):
- With its privileged Oceanfront location, offering spectacular views of the island La Gomera and Mount Teide, the Gran Melia Palacio de Isora Resort is perfectly integrated in the South west coast of Tenerife. This stunning Design hotel is situated in the fishing village Alcala, a beautiful unspoiled area at five minutes driving distance from the amazing Los Gigantes cliffs. It offers an attractive and inspiring proposal to experience new sensations and to live magic moments. ... more less
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- Also Known As:
- Gran Melia Palacio De Isora Hotel Alcala
- Gran Melia Guia De Isora
- Palacio De Isora Gran Melia
- Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife