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“Beautiful Building” 4 of 5 stars
Review of Palacio Da Lousa Boutique Hotel

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Palacio Da Lousa Boutique Hotel
4.0 of 5 Hotel   |   Rua Viscondessa Do Espinal | Lousa, Lousa 3200-054, Portugal   |  
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Ranked #1 of 1 Hotels in Lousa
BARNSLEY, SOUTH YORKSHIRE
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Beautiful Building”
4 of 5 stars Reviewed September 25, 2012

Friendly, polite staff but I felt a bit sorry for the restaurant staff as they were so wrapped up in trying to be ridiculously 'silver service' that unfortunately the service was a bit hit and miss. Stunning building and stunning furniture and decor in the communal rooms. We had a standard room which lacked the palatial feel unfortunately - even so very clean and comfortable. Beautuful gardens and pool area, very peaceful. Definitely a relaxing place.

Room Tip: I think the superior palatial rooms look out onto the gardens.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalacioDaLousa, Guest Relations Manager at Palacio Da Lousa Boutique Hotel, responded to this review, October 3, 2012
Dear Madame
Thank you for your comments here in Trip Advisor about our hotel and restaurant.
We try every day to improve and provide a better service.
Hope you can stay with us again next time.
Best reards
Manuel Mexia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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116 reviews from our community

Traveler rating
    44
    52
    14
    4
    2
See reviews for
23
65
4
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Lisbon, Portugal
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 26, 2012 via mobile

Apart from some troubles on the checkin (the old story: if it's not written, you didn't ask for it...) the stay was amazing. The hotel has a beautiful view and is located in a really calm place, far from any noise.
Also they mixed the 18th century decoration (the original one) with modern decorations (because they had to expand the hotel to a new building) really well.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalacioDaLousa, Guest Relations Manager at Palacio Da Lousa Boutique Hotel, responded to this review, August 31, 2012
Dear Sir

Thank you very much for your comments.
Hope to have you again with us on a next occasion.
Best regards
Manuel Mexia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turin, Italy
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 19, 2012

The Melia Palacio is wonderful: you're surrounded by antique furnitures and you feel like you're in the middle of a movie! The room was nice even if a bit small. The place is in Lousa, I'd say "in the middle of nowhere", so if you want to relax is perfect; if you're planning to visit Coimbra you have to consider about 40 minutes of car trip.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalacioDaLousa, Guest Relations Manager at Palacio Da Lousa Boutique Hotel, responded to this review, August 22, 2012
Dear Sir
Thank you very much for your comment.
We are glad you enjoyed staying with us. Hope you can visit us again on your next trip to Portugal.
Best regards
Manuel Mexia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 30, 2012

We stayed at this Hotel for our anniversary and it was a very pleasant stay. We stayed in the largest room in the old palace part of the Hotel and the room was very large and comfortable.
Some things needed a bit of TLC (scruff marks on the walls and furniture, stains in the carpet, cracks in the windows), but it was nothing that ruined the overall experience.
The Hotel has a nice garden, with a kids playground, small romantic gardens with water fountains and a nice swimming pool. There is a small part of the garden which is enclosed but the stairs to access it were made of wood and completely broken, and by the looks of the rusty nails coming out, it's been like this for quite a while, which might be a bit of hazard for children.
While I was there I warned the reception about some drinks glasses that were left in the children's playground by other guests, but 2 days later they were still there. I also told them about a minor problem in our bed and they also ignored it.
The view is not that as great as you would expect; the front of the hotel is facing an old town square and the other is open to the valley, but the Hotel is not that high and there's a new urban development that it faces to, with lots of new houses and apartment buildings.
We dined at the lovely restaurant and when our daughters got a bit too much of a handful we asked to be served in our room, which they promptly did. The server was very accommodating and very professional.
Breakfast is served in a very nice room with floor to ceiling windows and is well stocked with great food and drinks, so nothing to complain about there.
The Hotel advertises a lot for wedding receptions so if you're staying there for the weekend, chances are that it will be noisy at night (and the windows in the old palace are single glazed).
Although they provide free Wi-Fi the coverage is not that great and it was impossible to connect to (and this was their best room).
All in all it was a very pleasant stay and it would be perfect if the magament just paid a bit more attention to the well being of guests and the maintenance of the property.

Room Tip: The hotel has two parts, a new refurbished one with better views, and the old palace one, with old r...
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalacioDaLousa, Guest Relations Manager at Palacio Da Lousa Boutique Hotel, responded to this review, June 2, 2012
Google Translation
Boa tarde
Muito obrigado pelos seus comentários. Ficamos muito satisfeitos por termos cumprido com as suas expectativas.
O problema com os degraus em madeira no jardim já está a ser corrigido.
Esperamos por si numa próxima oportunidade.
Cumprimentos
Manuel Mexia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
246 reviews 246 reviews
174 hotel reviews
Reviews in 152 cities Reviews in 152 cities
358 helpful votes 358 helpful votes
5 of 5 stars Reviewed May 17, 2012

Melia Palacio da Lousa Boutique is absolutely great hotel. I usually avoid hotel which has 'boutique' word in their name claiming (probably incorrectly) that this is excuse to have things done not exactly properly. With Melia Palacio de Lousa this was different - hotel is just perfect. I absolutely loved that. It's not often that I do have such positive impression.

LOCATION
Hotel is located in two connected buildings in the centre of quiet Lousa. Historical and modern combination with nice views, garden, swimming pool and outside sitting area. Few minutes walk to Central Square, church and town hall. From there you can hike to the Lousa Castle and other places. Hotel reception will provide you complimentary maps. There is large car parking on the back of the hotel (longer drive, but then short walk through garden).

CHECK-IN
Reception staff was very kind, professional, efficient and just natural. I loved that friendly approach. I have booked Palace Superior room (#10) for our short stay, so that was in the older part of the building.

ROOM
Room decor is kind of orange-reddish, but very pleasant for your eyes. Warm colours and good quality materials and furniture used to decorate room helps to enjoy your time. Very relaxing option. We had quite nice view over garden, swimming pool and surroundings.
There was very comfortable King Bed (for some could be too hard); there is sitting area and working desk. There is no Wi-Fi in the room (it is in the lobby rooms), but reception is happy to borrow you cable to connect to Internet (complimentary).
Large bathroom was spotless clean (as room and all hotel anyway) and very bright. Warm water whenever needed, fluffy towels and good quality toiletries provided.

PUBLIC AREAS
Hotel has few lounge rooms in palace section. Very elegant and with no sign of dust - I was impressed. It's not happening in "old places", haha. Large, spacious staircase was amazing as well.

BREAKFAST
Buffet breakfast was included in my rate and that was truly stunning. Not like a crazy huge selection, but everything you need to have tasty, local styled breakfast. Staff was very discreet, but always there when we needed them.

CHECK-OUT
Check-out was hassle free and we received as well small bottle of their local liqueur - Licor Beirao. WOW :)

My overall experience was very good and I'd be happy to go back there and stay few more days. Such a peaceful and comfortable place with great people around. I can definitely recommend it you my friends and client (I'm a travel consultant). THANK YOU.

Room Tip: Superior palace rooms are just great.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalacioDaLousa, Guest Relations Manager at Palacio Da Lousa Boutique Hotel, responded to this review, May 21, 2012
Thank you so much for your comments and for the great description you made about us. We are all very proud with your words and It sure helps us to improve and provide every day a better service to our guests.
The photos are also great! :)
Thank you once more and we would really love to have you with us on a next time.
Best regards
Manuel Mexia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 8, 2012 via mobile

This hotel is quite unique.There is a historic side which was a palace and the other side is newer and modern. We stayed in the new side and got a very Nice room.We really enjoyed our stay. Would go back.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalacioDaLousa, Guest Relations Manager at Palacio Da Lousa Boutique Hotel, responded to this review, May 21, 2012
Thank you very much for your comments.
Hope to have you back on a next occasion.
Best regards
Manuel Mexia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Lisboa, Portugal
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 1, 2012

Very nice and cozy classic hotel, close to the fabulous Lousã Sierra. A great option for anyone who love the countryside and want to explore the sierra.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalacioDaLousa, Guest Relations Manager at Palacio Da Lousa Boutique Hotel, responded to this review, May 21, 2012
Google Translation
Estimado Jorge Santos
Muito obrigado pelo seu comentário e pelas excelentes fotografias:)
Até uma próxima oportunidade.
Melhores cumprimentos
Manuel Mexia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palacio Da Lousa Boutique Hotel

Address: Rua Viscondessa Do Espinal | Lousa, Lousa 3200-054, Portugal
Phone Number:
Location: Portugal > Central Portugal > Coimbra District > Lousa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lousa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palacio Da Lousa Boutique Hotel 4*
Number of rooms: 46
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Also Known As:
Melia Palacio Da Lousa Boutique Hotel Lousa
Melia Hotel Coimbra
Sol Melia Coimbra

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