Stayed in this several times, but the last stay will be the last. I paid for two days in advance. We decided to leave early since the storm was loud and kept us up all night. The following morning I went to check out and the attendant told me she could not refund me for the second day THAT I DIDN'T USE. She said that there's a sign at the front desk saying you can't cancel any reservations. That is fine IF I had reserved a spot and decided not to use it, so someone else could use it, BUT I wasn't costing the company any money out of lost revenue if someone could replace my spot. The WHOLE place was completely EMPTY. There were acres not even used. The company has a policy of blatantly stealing money entrusted to them, and passing it off as 'weather'. If I go to the movies and buy two tickets, and if my wife gets sick and wants to wait in the car, I can get a refund for her ticket, SINCE SHE DIDNT USE IT. Outright THEFT and DISHONESTY. I WILL NEVER DO BUSINESS WITH THIS PLACE AGAIN!!
- Official Description (provided by the hotel):
- Situated at the base of the mountain (Mauao)on both ocean and harbour beaches next to the boat ramp, cafes and the famous Hot Salt Water Pools. Visitor Information Centre on-site. ... more less