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“Spacious apartment.” 4 of 5 stars
Review of Quest Mount Maunganui

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Quest Mount Maunganui
424-428 Maunganui Road, Mount Maunganui, Tauranga 3116, New Zealand   |  
Hotel amenities
Newcastle, United Kingdom
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Spacious apartment.”
4 of 5 stars Reviewed October 19, 2011

We arrived after normal office hours but had said that we may be late and could the key be left somewhere for us, which it was. The manageress saw us anyway and made sure we knew how to get our car into the basement car park. She was there when we checked out the next day and gave us an accommodation book incase we wished to book any other Quest apartments on our travels around NZ - we were winging it a bit - very helpful and friendly.

There is a lift up from the car park to the apartments. Our 1 bedroom apartment was spacious and clean, modern, comfy sofas, large tv and good kitchen. It took a little while for the place to warm up as the heating wasn't on at first - we're not used to sorting out the type of electric heating NZ has, more used to gas central heating in Britain.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Wellington New Zealand
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 7, 2011

Despite booking a 2 bedroom apartment and requesting 2 single beds in one of the rooms it all seemed to be too much trouble when we arrived although was sorted out quickly. I put this down to the manager who served me having a bad day but he was just as indifferent when we checked out, you have to wonder why someone so disinterested in his guests would work in the tourism industry. The apartment was a nice layout but lacked enough glasses and plates seemed to be odd numbers of everything, our room and the common areas were all dirty, the pool area had broken sunbeds and umbrellas and rubbish laying around. The five star rating is a joke, I would not rate the place more than 3 and it was overpriced. We stayed all over New Zealand this holiday, only two hotels were poor, both were part of the Quest group.

  • Stayed January 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 16, 2010

Very nice hotel, but would not stay here again because of the noise of other guests. Management did not seem to do anything about it. Barely slept.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeScherer, Manager at Quest Mount Maunganui, responded to this review, September 18, 2010
Thank you for your comments. Since you did not advise us of your concerns at the time, we were obviously not aware of your concerns and therefore could not do anything about it at the time. If you would like to contact us we will be more than happy to compensate you for your unpleasant experience. Our contact details are: Phone 0800 001213 (in NZ) or +64 7 5755615
email: info@questmountmaunganui.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
auckland
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 23, 2010

This is a very nice apartment complex. Modern, very clean, secure parking, comfy bed, well-equipped kitchen. The only criticisms I would have is that there is no room on the bathroom vanity to put your toilet bag or supplies, and there is no shelf in the shower for soap, shampoo, etc. Having to leave the soap on the shower floor is unhygienic and dangerous! However, the shower was probably the very best I have ever had - high pressure massaging head and pure bliss!

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeScherer, Owner at Quest Mount Maunganui, responded to this review, August 23, 2010
Thank you so much for your review. We value the opinions of our guests really highly. I agree with your comments so be assured that we will get on to those issues straight away.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 23, 2010

First impression was the place did not meet my expectations, all the pictures of the 1 bedroom apartments on website looked fabulous, admittedly rooms were very modern but ours was on the ground floor and very dark, courtyard was disappointing - out the back and only outlook was to neighboring courtyards. Apartments cater for 4 people but only enough outdoor seating for 2. It seemed all poolside apartments had "live in" residents. No airconditioning and we were there towards end of summer - very very stuffy in the middle of the night. Not enough towels in the bathroom - when we advised the office lady it was like she didn't even want to be at work, although she did get us an extra towel and gave pool towels which was appreciated. We had a very bright light right outside the bedroom window and the window blind was so pathetic it was like sleeping with the light on. We managed to try and cover the window with a towel on the second night - made a small difference. Was a rowdy party on the first night in the neigboring apartment but the office closed at 8 or 8.30pm so no one to contact to complain about the noise!! When we left and went to pay the office girl (different one this time) just took the payment and didn't even ask if we enjoyed our stay - not great on customer service. Would not return to this property and would not recommend to others.

  • Stayed March 2010, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZ - Wellington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 31, 2010

Wonderful place to stay, staff very friendly and rooms are everything you would expect. Pool nice (cold though). Location is ok, bit of a walk to anywhere, fine if you have a car.

  • Stayed December 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 7, 2009

I stayed the quest Mount Maunganui for the the peroid over christmas and new years with friends as we wanted to have a nice time away by a beach. On check in we were very impressed with the rooms and overall were having a good stay (despite there not being enough towels and the rooms were not serviced everyday). Our first problem with the management was when i went to go and get 3 pool towels for a swim. He told me in a grumpy way that if we did not return the towels we would be charged $20.00 per towel. I assured him thatt we were not planning on stealing his towel, we just wanted a swim and there were not enough towels in the room so we couldn't use them. AFTER i had paid i looked at the bill on the way home and saw that we had been charged $60.00 for towel usage, even though when we left we had left them folded up on the bench ( in a obvious way). I was furious, as i also was that we were made to clean up the cigarrete buts on our courtyard that had been dropped down from the rooms above (we were on the lower floor) - Overall rude and not good service, overpriced for the stay and then ripped us off even more for using their towels!!

  • Stayed December 2007, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quest Mount Maunganui

Address: 424-428 Maunganui Road, Mount Maunganui, Tauranga 3116, New Zealand
Location: New Zealand > North Island > Bay of Plenty Region > Tauranga > Mount Maunganui
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 17 Specialty lodging in Mount Maunganui
Price Range (Based on Average Rates): $$
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Also Known As:
Quest Mount Maunganui Hotel Mount Maunganui

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