My wife and I booked 3 nights at Jozini Tiger Lodge as part of a week-long trip to northern Kwa-Zulu Natal and judging from the pictures, we were really looking forward to our stay. After our initial excitement of seeing the stunning location of this beautifully set hotel, the fairy-tale rapidly started to crumble and things just went from bad to worse.
Our check-in at reception was less than professional and we got the feeling that attending to our arrival was just an unwelcome hindrance. No information was forthcoming and our enquiries regarding facilities and meals were met with very offhand, monosyllabic answers.
The room was clean and tastefully furnished with great views and the hotel itself is impressive and beautifully decorated, but that is about all that is positive.
The restaurant meals are only buffet, and the food quality and selection rank well below par. Service in the restaurant was also sorely lacking. Meal times were more of a disorganised shambles with hordes of people (guests?) jostling us out of the way to push in front of us to fill up ‘take-away’ containers!
After our second night, we had had enough of this fiasco and managed to secure accommodation at nearby Ghost Mountain Inn for the remainder of our trip. We informed reception that we were most unsatisfied and wished to check out a day early and depart immediately. No one so much as blinked, let alone ask us why we were not happy.
Overall, I feel the hotel sadly lacks proper management and any staff training seems to be virtually non-existent.
- Official Description (provided by the hotel):
- Tiger lodge is situated along the banks of the picturesque Jozini dam of KwaZulu Natal. Situated in the heart of the Kingdom of the Zulu with its rich heritage and untamed natural beauty, Tiger Lodge is an exciting holiday destination which offers a perfect luxury getaway in the heart of nature.The hotel is incredibly positioned overlooking the Jozini Dam and is easily accessible from both Durban and Gauteng. ... more less
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- Also Known As:
- Jozini Tiger Hotel Jozini